IT Program Management Lead (PMO)

Summary

The an Principal, IT Program Management oversees the planning and delivery of application development initiatives, ensuring alignment across product, engineering, and business stakeholders. This role drives the end-to-end program lifecycle—road mapping, execution, risk management, and continuous improvement—while promoting Agile and DevOps practices to enable frequent, high-quality releases. The Program Manager fosters collaboration, removes impediments, and ensures teams deliver user-focused solutions efficiently and consistently.

Your role in our mission

•    Acts as the point of contact for all Project Management Office topics with the client
•    Develops, refines, and manages all Project Governance for the account
•    Assisting in the monitoring and tracking of all Service Level Agreements
•    Manages formal client correspondence including Corrective Action Plans and Internal account improvement initiatives
•    Oversees assigned Project Management personnel for their engagement. Assigns work and provides direction regarding timeliness and completion of project objectives.
•    Manages resource assignment and allocation and provides resource utilization forecasts
•    Works closely with the Account General Manager and Application Delivery Manager to hit account goals and objectives
•    Provide a centralized management structure for all project management functions, including:
o    Change Control management:  Experienced in managing system and business changes through a defined change control model
o    Schedule Management:  Knowledgeable in the use of scheduling tools such as MS Project/MSPO to manage a portfolio or client projects
o    Deliverable Management - identify, track, and manage
o    Risk/Issue/Action Management:  Manage to the Risk Management plan
o    Communication Management: Responsible to produce all contractual artifacts including status reports
o    Project Governance Updates:  Maintain and evolve as necessary
o    Mentor, coach and effectively transfer expertise to others
o    Ensure that the PMO is helping deliver our projects to exceed client expectations

What we're looking for

• Minimum 3 years’ experience managing a PMO, preferably experienced in standing up a PMO
• Minimum 5 years’ experience managing large scale Information Technology projects
• PMP certification required
• Conveys an expert-level knowledge of project management and associated methodologies, techniques, processes, and approaches - exudes credibility as a subject matter expert
• Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups

What you should expect in this role

• Fully remote opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Willingness to work a flexible schedule to accommodate business needs and travel as required
• Video cameras must be used during all interviews, as well as during the initial week of orientation

The deadline to submit applications for this posting is December 30, 2026