IT Operations Consultant

Job Track Description:

• Requires formal education and experience in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages areas of expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires specialized depth and breadth of expertise.
• Interprets internal or external business issues and recommends best practices.
• Solves complex problems; takes a broad perspective to identify innovative solutions.
• Self-starter, with guidance only required for complex situations.
• May guide functional teams or projects.
• Progression to this level is typically restricted based on business requirements.

Functional Knowledge

• Requires in-depth understanding in own field.

Business Expertise

• Anticipates business challenges and recommends improvements.

Impact

• Impacts the achievement of customer, operational, project, or service goals.
• Work is guided by functional policies.

Leadership

• May drive functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving

• Guides others to solve complex problems.
• Requires conceptual and innovative thinking to develop solutions.

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view.

Responsibility Statements

• Manages platform operations for clients or a small operations team.
• Guides platform maintenance and execution tasks.
• Collaborates with departments for new platform builds and troubleshooting issues.
• Communicates direction on designing and implementing new solutions.
• Advises managers on status updates, issues, or concerns.
• Assists in reviewing documentation and architecture diagrams.
• Administers onsite and remote assistance.
• Participates in planning, daily meetings, backlogs sessions.
• Identifies areas of opportunity to improve our service offering.
• Performs other duties as assigned.
• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.