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AI Summary
The IT Intern will assist the IT team by managing internal support tickets, preparing employee devices and accounts for onboarding/offboarding, and providing daily technical support for hardware and software issues. They will also contribute to maintaining smooth IT operations by supporting troubleshooting and routine administrative IT tasks.
About the role
- We are currently seeking a highly motivated and detail-oriented IT Intern to join our team for a part time, remote internship. This role is ideal for a 3rd or 4th year university student or a recent graduate who wants to gain hands-on experience in IT operations within a fast-paced and international work environment. As an IT Intern, you will assist the IT team in managing internal support tickets, helping with employee onboarding and offboarding processes, and providing day-to-day technical support to team members. You will also contribute to maintaining smooth IT operations and improving team efficiency by supporting troubleshooting processes and routine IT tasks.
What you'll do
- Assist in managing and resolving internal IT support tickets
- Support the onboarding and offboarding process by preparing devices, accounts, and system access for employees
- Provide day-to-day technical support to team members for hardware and software issues
- Help troubleshoot common IT problems and escalate more complex issues when necessary
- Assist with setting up and maintaining laptops, user accounts, and workplace tools
- Help document IT processes and maintain internal knowledge bases
- Support the IT team in ensuring smooth operations of internal systems and tools
Qualifications
- Currently studying 3rd or 4th year or recently graduated in Computer Engineering, Software Engineering, Information Systems, or a related field
- Basic knowledge of IT support, operating systems, and common workplace tools
- Familiarity with Windows/MacOS environments
- Strong problem-solving and communication skills
- Ability to work in a fast-paced and collaborative environment
- Good command of English (written and spoken)
- Interest in gaining practical experience in IT operations and support
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