IT Business Application Manager (Preference for Sydney, Australia)
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AI Summary
This role involves overseeing, supporting, and continuously improving core IT systems, specifically focusing on ERP (Business Central) and e-commerce platforms (Shopify) through L1 and L2 support. The manager will also collaborate with business units to translate requirements into effective system configurations and coordinate new business initiatives with external partners.
IT Business Application Manager
Remote (Preference for Sydney, Australia)
About Tilray Brands Inc.
Tilray is a leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.
About the Role
We are seeking an experienced IT Business Application Manager to oversee, support, and continuously improve our ERP, e‑commerce, and core IT systems. The ideal candidate brings
strong hands-on expertise with Microsoft Dynamics 365 Business Central, Shopify (or similar e‑commerce platforms), and a solid understanding of IT operations and the software development life cycle.
This role requires flexibility to collaborate with a global team, including alignment with North American colleagues.
Key Responsibilities
ERP & E-Commerce Support
- Provide L1 and L2 support for the ERP (Business Central), escalating issues to an external support partner as required.
- Provide L1 and L2 support for the e‑commerce platform (Shopify or equivalent), escalating to external partners when necessary.
- Train business users on ERP and e‑commerce platform functionality and best practices.
- Collaborate with internal stakeholders to ensure systems are being effectively used to solve business problems and answer operational questions.
IT Operations & Infrastructure
- Provide L1 and L2 support for general IT infrastructure issues before escalating to third‑party support partners.
Business Enablement & Project Coordination
- Work with business units to understand requirements and translate them into effective system configurations or enhancements.
- Partner with external web development agencies to implement new business initiatives, site enhancements, and integrations.
- Contribute to continuous improvement initiatives, ensuring technology solutions align with business strategy.
Required Qualifications
- 5+ years of experience in IT application management, business systems administration, or a related role.
- Strong operational and administrative knowledge of Microsoft Dynamics 365 Business Central.
- Hands-on experience administering a Shopify storefront or a similar e-commerce platform.
- Familiarity with the Software Development Life Cycle (SDLC).
- General understanding of IT operations, including infrastructure concepts and support models.
- Ability to work flexible hours to collaborate with global teams across multiple time zones.
Nice-to-Have Qualifications
- Based in or near Sydney, Australia.
- Experience working in the medical cannabis industry.
- Experience supporting or participating in financial audits.
- Background with financial ERP modules or finance-related workflows and processes
What Success Looks Like
- Systems operate smoothly with minimal disruption.
- Business users are well-trained, supported, and confident in using ERP and e-commerce systems.
- Issues are addressed promptly with clear communication to stakeholders.
- Technology solutions support and enhance business objectives.
- Alignment and collaboration across global teams are strong and effective.
Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or on-boarding fee at any stage of the recruitment or hiring process.
When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.
If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to infosec@tilray.com
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