IQLA - Schoolwide Support Specialist

Application Deadline: Wednesday, September 16th, 2026 at 4pm

ABOUT iQ ACADEMY, LOS ANGELES: 
iQ Academy, Los Angeles delivers online/virtual home based instruction to K-12 students in California. While our schools do offer some scheduling flexibility, students are still required to complete approximately 4-6 hours of coursework daily and log attendance. We use the K-12, inc. curriculum as the basis for instruction and you will teach via the Engageli platform. Teachers instruct students online daily both synchronously and asynchronously.

HOURS AND SALARY INFORMATION:
Full time work Monday-Friday from 8:00am-4:30pm. You are not allowed to have another job during these contracted hours.

Hourly Rate: $24.25
New Hires: Start at Tier/Year 1 of the salary schedule.

We do participate in CalPERS. Please contact your CalPERS counselor about how employment with iQ Academy, Los Angeles may affect your personal PERS account. Only full time employees are offered health, dental, and vision benefits. Benefits information is only given out upon offer. We do provide training for all programs and we have a great staff to serve as your support system.

Job Description

Job Title: Schoolwide Support Specialist

Reports To: Lead Engagement Coach and Lead Student Student Support Specialist

FLSA Status: Non-Exempt

Department: K-8/HS/SPED- General Education

Overview: 

Virtual schools are new models in public education.  They look both backward to what we know works well in educating children, and forward to see how technology can help us implement these strategies with children.  Virtual school teachers are part of a pioneering effort.  Our teachers and staff, therefore, need to share the school’s pioneering mission and approach.

Essential Duties and Responsibilities:

Duties are assigned based on school need. This position is intentionally flexible. Assignments will vary based on school priorities, student needs, staffing capacity, and program demands. Staff may rotate between responsibilities across programs and departments, and are expected to approach all tasks with professionalism, creativity, and a commitment to student success. Staff may be asked to perform any combination of the following:

Student Support & Engagement

• Support students through social-emotional learning and engagement initiatives.

• Provide direct one-on-one and small-group support to referred students, including: navigating curriculum, implementing Back on Track Plans, completing assignments, and advocating for additional resources.

• Develop student support plans and hold regular conferences with assigned students and families.

• Host Continuing Care group sessions to allow students to engage, ask questions, and receive light-touch support.

• Review and analyze survey data to identify at-risk students and coordinate timely intervention and supports.

• Use data to inform all decisions and monitor student progress.

• Encourage students to access and engage with their graduation plans.

• Provide McKinney-Vento/Homeless (MKV) and foster youth resources and supports as needed.

• Communicate regularly with teachers, guidance counselors, and administration regarding student needs and progress.

• Use all available methods of contact and document contact attempts as directed by supervisor.

• Maintain detailed documentation.

New Student Onboarding

• Support the onboarding of new students and families as needed, including but not limited to:

  • Host sessions to support and engage new families.

  • Provide email outreach to new students and families.

  • Complete and log Welcome Calls with new families.

  • Ensure student, Learning Coach, and parent accounts are active and functioning.

  • Ensure online school is set up correctly.

  • Host live orientation-to-virtual-school sessions.

  • Host help desks and proactively contact students and Learning Coaches.

Assessment & Testing

• Conduct assemblies and small-group or one-on-one sessions to assist students in state testing preparation and assessment-taking strategies.

• Assist in proctoring STAR 360 and other schoolwide measurement assessments.

• Proctor state testing virtually and in person, as assigned.

School Programs & Community Engagement

• Support school-wide initiatives and contribute to continuous school improvement efforts.

• Support the school Esports Program.

• Support and/or facilitate school assemblies and school-wide activities.

• Reach out to community stakeholders for LCAP outreach and community involvement.

• Create and maintain resources for students and families.

• Assist in the creation and delivery of professional development.

• Attend meetings, conferences, and trainings as needed.

• Participate in school-wide events and activities as assigned.

Additional Responsibilities

• Complete tasks as assigned based on school need, which may include responsibilities not specifically listed above.

• Other duties as assigned.

Requirements/Experience:

• Reside in the state of California        

• Strong content and subject-matter knowledge        

• Ability to support and guide adults, as well as students 

• Strong written and verbal communication skills 

• Organization and time-management skills 

• Excellent writing and grammar skills

• Flexible schedule 

• Proficiency in MS Excel, MS Word, and Outlook, PowerPoint and experience using them in a professional capacity 

• Ability to work collaboratively on teams

• Prior experience working with at-risk youth

• Ability to relate to new and returning student needs and provide support

Certificates and Licenses:

Associate's Degree 

Competencies:

Adaptability:

Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands; Inspires the trust of others; Keeps commitments; Treats people with respect; Upholds organizational values; Works with integrity and ethically

Communications:

Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods

Dependability:

Commits to doing the best job possible; Follows instructions, responds to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions

Job Knowledge:

Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively

Planning & Organization:

Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner

Quality:

Applies feedback to improve performance; Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Monitors own work to ensure quality

 Use of Technology:

Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; and experience using a student information system and/or other type of database software.  Experience moderating web meetings for small and large groups

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A flexible schedule is required.

This position is a virtual position working from a home office.  Must have ability to travel throughout the school year within and between assigned geographic areas to support students, attend regularly scheduled meetings, proctor state exams and participate in school activities and orientations.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. 

Restrictions on Time Off:

 TBD based on the school calendar

* Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.