Intern - Museum Experience and Digital Media (Digital Learning Tools)

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.

In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.

Information About the Role and the Office:

The internship position within the Museum Experience and Digital Media office offers the opportunity to use your research, analytics, and organizational skills to improve the Museum’s digital products, including the Holocaust Encyclopedia. You will monitor AI tools and track USHMM citations as part of an effort to understand how popular LLMs are surfacing USHMM content in generated outputs. You will participate in on-page-optimization efforts to improve the visibility of Holocaust Encyclopedia pages in search results. You will track Google keywords to identify search trends. You will review and organize ID cards of Holocaust victims and survivors to help make their stories more discoverable. Additionally, you will write alt text for Holocaust Encyclopedia images to facilitate accessibility.  Training will be provided to allow to you to complete these tasks successfully. This role will allow you to gain experience with tracking analytics and optimizing online content for visibility and discoverability, while contributing to the Museum’s mission of inspiring citizens and leaders worldwide to confront hatred, prevent genocide, and promote human dignity.

This position resides within the office of Museum Experience and Digital Media (MEDM). The Museum Experience and Digital Media office (MEDM) creates and maintains experiences in physical and digital spaces that encourage people to think about how and why the Holocaust happened and the lessons it holds for us today. The office applies an audience-centered approach, best practices in storytelling, and new technologies across platforms to create experiences for a variety of audiences. These include the general public, Museum visitors, students, educators, policy makers, and donors, among others.

By joining our team as an intern, you will contribute to this vital mission by participating in the production of our digital products.

Major Duties and Responsibilities:

• Audience Reach and Engagement:
  • Monitor AI outputs for Holocaust-related queries and track the citations of USHMM resources.
  • Review and document on-page-optimization recommendations for Holocaust Encyclopedia article pages.
  • Track trending keywords using Google’s Search Console.

• Digital Content:
  • Review and organize ID cards of Holocaust survivors and victims.
  • Write alt text for images that appear in the Holocaust Encyclopedia.

Minimum Qualifications:

• Enrollment as a Junior or higher in an undergraduate or graduate degree program, with a major in Museum Studies, Holocaust Studies, History, Marketing, Communications, Publishing, or a related field.
• Working knowledge of productivity software such as Google Suite (e.g., Google Sheets, Docs, Slides) for communications and report creation.

Preferred Qualifications:

• Demonstrated experience with Google Search Console and SEO principles, whether through coursework, previous internships, or related projects.
• Demonstrated interest in AI tools and their impacts on the current online information landscape.
• Demonstrated interest in working with content related to Holocaust history and memorialization.
• Interest in learning about the editorial and production processes of web publishing in a museum setting
• Organized and able to work independently with supervision from virtual staff.

How To Apply:

A complete application consists of the following:

• Cover Letter
• In your cover letter, please elaborate on the minimum qualifications you possess
• Resume

Incomplete applications received will not be considered for advancement. 

To be eligible to participate in the Internship Program, students must meet the following enrollment criteria:

• The student must be 18 years or older currently enrolled as a full-time student at an accredited college or university
• The student must have completed at least the first semester of their freshman year (At least at the time of application)
• Provide proof of legal right to work in the United States
• Must be able to pass a background check
• Must reside in the United States for the full duration of the internship program.
• Must complete their background check while physically present in the United States

Interviews for the Fall 2026 internship program will begin in August 2026 for advanced applicants. Final selection decisions will be made in September 2026, and all candidates will be notified of their status via email by Human Resources.