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AI Summary
Build, support, and maintain reliable RPA flows while monitoring and resolving incidents within automation workflows. Collaborate with product, engineering, and support teams to prioritize system improvements and document processes.
At Cerby, we believe there is a better way for enterprises and consumers alike to use cloud applications and to share access with others securely. Our approach to achieving this goal is automating tasks to remove the need for users to manage passwords or handle forms of MFA.
In the Integration team, we monitor, analyze, and maintain Cerby’s RPA (Robotic Processing Automation) system and programmed flows.
What you will do:
- Work closely with the Customer Delivery team to build, support, and maintain reliable and robust Cerby RPA flows.
- Monitor, detect, and resolve incidents with automation workflows.
- Collaborate with the Technical Support team to troubleshoot and resolve issues.
- Work with Cerby’s product and engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents.
- Analyze user activity and feedback to guide the implementation of new automations and improvements.
- Write, improve & maintain knowledge base articles for internal and public documentation.
What we are looking for:
- 3+ years working with JavaScript (TypeScript is a plus) coding, testing, debugging, and automation techniques.
- Knowledge of the technical architecture of web crawlers - XPath, CSS Selectors, JSON, API
- Hands-on experience working with RESTful APIs.
- Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
- Excellent verbal and written communication skills in English.
- Knowledge of version control systems with branching and merging (GitHub).
- Ability to collaborate with a distributed team across time zones.
- Have a good sense of building code that others can easily use.
- Ability to translate complex processes into simple instructions for non-technical users.
- Availability to work on-call shifts.
Nice to have:
- Experience building web applications.
- Understand the complexities of a mobile ecosystem, including the nuances of both the iOS & Android operating systems development.
- Experience with complex SQL queries.
- Experience with security products or regulatory-heavy industries is a plus.
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