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AI Summary
About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Acceptance Experience Team
Great payment products aren’t enough on their own. Seamless and reliable acceptance is what defines real customer success. Our Acceptance Experience team sits at the intersection of technology, delivery, and client success, ensuring every integration is smooth, every issue is resolved with precision, and every merchant is set up to scale confidently. From scoping and integration to ongoing technical partnership and support, we enable businesses to accept payments effortlessly across the region and beyond.
As a Tapster you will:
Attend technical inquiries from customers on Live Chat, Email & Telephone
Troubleshoot technical issues via online meeting
Analyse requirements of merchants and coordinate with their development team for product integration
Build, enhance and maintain on a progressive basis all technical documentation
Provide gateway and feature functionality training as required to merchants and partners
Provide technical product support and help resolve merchant account or gateway issues
Coordinate between customer care, sales and technical team for product integrations
Organise training sessions regarding developments in product
Understand the payment domain within the local, regional and global markets
Work with engineers across the company to build new features at large-scale
Scope projects, build business cases and assist with the integration of our products and other platforms
Improve engineering standards, tooling, and processes
Carry out other duties, as assigned based on the demands of the business and growth of the role.
What you will bring to the party:
2+ years of role-specific experience in Financial Services/Fintech/High-Growth Startups
Preferred degree, but real-world experience is also accepted.
Ability to establish credibility and internal relationships
Understanding of client/merchant/stakeholder care
Awareness of how your role supports the business
Enthusiasm for working in a growing fintech
Ability to work in a team and follow daily tasks
Skills and knowledge to actively participate in meetings
Ability to deliver work on time
Problem-solving and quick-thinking skills
Ability to organize information and ask relevant questions
Strong communication skills in English, with a preference for Arabic language ability
Are you ready to shape the future of payments in MENA?
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