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AI Summary
The Intake Specialist is responsible for processing new cases, collecting incident data via phone calls, and scheduling fact-gathering sessions. They also handle administrative tasks such as calendar management, electronic filing, and professional correspondence.
Mullen Coughlin is a highly successful, fast growing multi-country niche law firm focused exclusively on counseling organizations in the context of data privacy, including incident response, regulatory investigations, single-plaintiff and class action litigation, and compliance. Committed to the rapid incident response to incoming client calls, we thrive in a high energy, close-knit, and upbeat office culture. The Firm pays very competitively in the market and offers a full benefit package, including accrued time off, paid maternity and paternity leave, and a generous 401(k) program. At it's headquarters office, located at 426 West Lancaster Ave, Devon, PA, Mullen Coughlin's home office is over fifty-six thousand square feet, boasting the latest in technology and security, accommodating the projected continued growth of the firm, and providing all Mullen Coughlin employees access to amenities and resources to further their professional career, as well as their health and well-being.
The Intake Specialist will work as part of a cohesive team to intake prospective new cases and schedule first fact-gathering calls for our data privacy practice. This will be a remote position, however, candidates must reside in the Pacific time zone (working 8:30am-5:30pm PST).
Responsibilities
- Intake new cases, open and close files.
- Answer incoming calls and ask a series of set questions to collect and compile incident data and determine the best course of action for that client.
- Maintain complex calendars.
- Directly communicate with internal and external customers.
- Draft and finalize professional correspondence.
- Triage email communications.
- Electronic filing of documents and electronic communications.
- Collaborate and support the team to provide responsive customer service.
- Perform other administrative tasks as assigned.
Skills & Qualifications
- Ability to perform multiple tasks simultaneously with demanding time frames in an interrupt-driven work environment.
- Ability to communicate effectively, both orally and in writing.
- Strong interpersonal skills.
- Working understanding of databases.
- Strong, accurate typing and formatting skills.
- Must be highly organized with a desire to learn and apply new concepts/skills on a continual basis.
- Effective time management skills to balance workload of partner and associate attorneys, efficiently prioritizing requests.
- Ability to work independently or collaboratively with team members.
- Good analytical skills.
- Ability to resolve issues quickly and efficiently.
- Strong organizational skills and attention to detail.
- ProLaw experience, a plus.
- Demonstrated proficiency in computer software applications, including MS Office (Word, Excel, and PowerPoint); Outlook for calendaring meetings, events, etc. Ability to learn and use other applications, such as ProLaw.
- Ability to adhere to standardized inter-department processes efficiently and accurately.
- Ability to represent a positive and professional image.
- Must have highest integrity, including the ability to treat confidential information appropriately.
To Apply
Please use the application link to submit a resume and a cover letter through our online portal.
Mullen Coughlin is an Equal Opportunity Employer and believes in strength in diversity.
Mullen Coughlin is not accepting resumes from search firms for this position.
Relocation assistance is not provided for this position.
Applicant must be authorized to work in the United States of America.
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