Intake Officer. Maximum Term Full-Time - QLD (Work from home)

Intake Officer – Child, Youth & Family (QLD)

Make a real difference for children and young people across Queensland

• Permanent Full Time | Work from Home (Queensland)
• Monthly Rostered Day Off (RDO)
• Salary Packaging Benefits + Career Development Opportunities

About Us

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As the Intake Officer – Child, Youth & Family, you'll coordinate referrals, placement matching and intake processes for children and young people entering our care.

Working collaboratively with operational teams, carers and external stakeholders, you'll play a critical role in identifying safe, appropriate placements that meet each child's individual needs. You'll ensure referrals are managed efficiently, placement decisions are informed by best practice and CARE therapeutic principles, and carers receive the information and support they need during the placement process.

This is a full-time, maximum-term contract until 1 January 2027 and is a work-from-home opportunity that can be based anywhere in Queensland

Key Responsibilities

• Coordinate referral, intake and placement matching for children and young people entering care.
• Facilitate placement matching meetings and collaborate with Operational Managers, Therapeutic Practitioners, Cultural Support Planners, Carer Assessment & Engagement teams and other key stakeholders.
• Gather, assess and document referral information to support informed placement decisions and service allocation.
• Support carers through the initial stages of placement by providing relevant information about children's needs, routines, health and family connections.
• Ensure placement decisions align with the CARE therapeutic framework and the Aboriginal and Torres Strait Islander Child Placement Principles where applicable.
• Manage funding applications relating to enhanced placements and additional support services.
• Maintain accurate client, placement and carer records across internal and external systems.
• Monitor placement capacity, vacancies and placement agreements while ensuring all documentation meets contractual and legislative requirements.
• Develop strong relationships with internal and external stakeholders to deliver responsive, high-quality service outcomes.
• Contribute reporting and referral data to support service planning and carer attraction strategies.

Skills & Experience

You will bring:

• A relevant Bachelor's Degree, preferably in Social Work, Social Welfare or Psychology.
• Demonstrated experience within Child Protection, Out of Home Care or Child, Youth & Family Services.
• Experience coordinating placements or managing placement risk within family-based and/or residential care.
• Sound knowledge of the Queensland Child Protection system.
• Understanding of the impacts of trauma, abuse, neglect and family separation on children and young people.
• Experience working collaboratively across multidisciplinary teams while managing competing priorities.
• Strong written and verbal communication skills with the ability to build effective stakeholder relationships.
• Experience using client management systems and Microsoft Office applications.
• Excellent organisational skills, attention to detail and the ability to work autonomously.
• Current Australian Driver Licence.

Successful candidates will be required to complete all relevant probity checks, including a National Criminal History Check and Working with Children Check where applicable.

What We Offer

• Monthly Rostered Day Off (RDO)
• Work from home flexibility
• Salary packaging benefits to increase your take-home pay
• Ongoing learning and professional development
• Career progression across one of Australia's largest social purpose organisations
• Supportive and collaborative team culture
• Employee wellbeing and recognition programs

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Joelene at recruitment@lwb.org.au.

Applications will be reviewed as they are received, and the advertisement may close earlier if a suitable candidate is identified. Current application closing date is midnight Monday 10th August.