Intake Eligibility Specialist II (1805)

Job DetailsJob Location: 710 - East Texas - Tyler, TX 75703Position Type: Full-TimeEducation Level: High School/ GEDTravel Percentage: Minimal Local Travel (up to 10%)Job Category: Administration & Support ServicesPOSITION OVERVIEW Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers. Expected Positive Outcomes Maintain a quality performance rate:  95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation Maintain a timely submission of customer case functions and documentation by the target date:  95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation JOB FUNCTIONS Benchmark Job  X Remote Work Eligible   Essential Functions Essential Function Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner Determines customer eligibility by reviewing the customer documentation for completeness and accuracy Performs mathematical calculations to determine the parent’s share of cost Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner Enters data into databases as directed including the Financial Aid Communication System (FACS) Maintains accurate customer files in specific order and completeness Takes immediate action to address and resolve customer and provider complaints IES II works on all eligibility processes including enrollments, recertifications and status changes IES II must meet quality standards of 95% or higher on a consistent basis May be required to perform as a back-up for Lead IES on quality audits for Intake Eligibility Specialists Additional Responsibilities • IES II is required to work independently with minimal supervision Required for All Jobs • Performs other duties as assigned • Complies with all policies and standards QualificationsPREFERRED/ REQUIRED QUALIFICATIONS Education     Education Level Education Details Required/ Preferred   Bachelor's Degree From four-year college or university Preferred   Work Experience Experience Experience Details Required/ Preferred   2 years Must be in Intake Eligibility Specialist role for 2 years Required   3 months Must demonstrate a quality rating of 95% or higher for a minimum period of three months. Required   3 months Must exceed performance goals for a minimum of three months. Required   Knowledge, Skills and Abilities KSAs Proficiency Ability to write clear and accurate correspondence   Ability to calculate figures and amounts   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form   COMPUTER PROFICIENCY:  • Intermediate experience Microsoft Office   Ability to effectively communicate in writing and verbally   Ability to prioritize and manage multiple deadlines   Demonstrate clear knowledge and understanding of policies and procedures   Demonstrate strong interpersonal skills to collaborate with both internal and external customers   Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/ Preferred   PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Standing       X     Walking       X     Sitting       X     Lifting       X     Carrying       X     Pushing             Pulling             Climbing             Balancing             Stooping             Kneeling             Crouching             Crawling             Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Reaching             Handling             Grasping             Feeling             Talking             Hearing             Repetitive Motions             Eye/Hand/Foot Coordination             Working Environment While performing the duties of this job, the associate is required to work within the selected working environments. Working Condition N/A Rarely Occasionally Frequently Constantly Extreme cold           Extreme heat           Humid           Wet           Noise           Hazards           Temperature Change           Atmospheric Conditions           Vibration           BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.