Inspection Support Specialist

Description

Department: Inspections 

Reports To: Inspections Manager 

Summary: 

Land Gorilla offers inspection services on construction projects to verify the project progress based on visual inspections from a qualified third party. The Inspection Support specialist manages a variety of competing priorities in a fast-paced work environment. They are responsible for managing inspection requests from clients, coordinating and scheduling inspection assignments, and ensuring inspection reports are delivered. 

Primary Duties:

•  Assigns incoming orders to qualified independent inspection companies. 
• Monitors the status of orders, taking action as needed with stakeholders to ensure the timely completion of progress inspection orders. 
• Provides updates to clients and interacts with inspectors, as needed, through order delivery. 
• Meets quality and service level standards, and productivity targets 
• Consistently follows up on issues through resolution to the satisfaction of stakeholders. 
• Responsible for maintaining a positive client and vendor experience. 
• Ability to quickly identify and escalate issues when necessary 
• Use Land Gorilla’s proprietary software to manage steps in the workflow. 
• Assists with recruiting new inspectors

Requirements

Qualifications and Skills Required:

• Attention to detail 
• Ability to prioritize and stay organized in a high-volume, fast-paced environment 
• Natural ability to follow up and persist 
• Applies good judgement 
• Exceptional problem-solving skills 
• Ability to balance demands for speed and quality 
• Excellent written and verbal communication 
• Self-motivated, eager to learn 
• Strong customer service skills 
• Computer-literate, with an ability to multitask across multiple software applications
• Work Schedule 9-6 pm EST

This job description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department.

BENEFITS:

• Health (+Dependent Coverage), Dental, and Vision Insurance Package
• 12 Observed Holidays
• Paid Time Off: Accrues up to 160 hours/ 20 days
• Paid Sick Leave: 40 hours
• 2 Floating Holidays
• Paid Family Leave
• 401(k) and Company Matching
• Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention
• Remote Company - Work From Home Policy

Compensation: range is $20-23/hour, Full-time

The actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

**We are looking to hire a candidate who resides in one of the following states: AZ, TX, ID, VA, NC, FL, TN

Land Gorilla is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.