Impound Specialist I

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

Responsible for monitoring, reviewing, and processing standard vehicle impound accounts in accordance with company policies, regulations, and established timeliness standards. Performs impound functions including account reviews, recovery justification calculations, and processing accounts into and out of impound status. Communicate with customers, recovery agents, impound facilities, and police departments to support routine impound activity.

Job Duties

• Review and update assigned impound accounts to ensure compliance with company policies and applicable state or local regulations.

• Process end-to-end impounds functions (intake, review, closure) within established SLAs and quality standards.

• Service inbound and outbound impound calls and correspondence within established call-handling requirements.

• Communicate with customers, recovery agents, impound facilities, and police departments to obtain and provide required information.

• Maintain accurate documentation of all impound-related transactions and account activity for audit and reference.

• Assist other departments and impound vendors with routine requests and information needs.

• Escalate disputes, complex issues, or non-standard scenarios to senior specialists or leadership.

Education and Work Experience

• High school diploma or equivalent.

• One (1) year of experience in a servicing center environment.

• Strong attention to detail, organizational skills, and ability to maintain accurate records

• Effective verbal and written communication skills.

• Impound process experience preferred; general knowledge of collections policies and FDCPA.

• Working knowledge of Microsoft Office Suite

• Ability to manage multiple tasks in a fast-paced environment and maintain confidentiality.

#LI-Remote

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

Exeter Finance LLC is an Equal Opportunity Employer.