Implementation Manager

PayTrace by North - Remote (Work hours start 9-10 am Eastern Time)

Please note: This individual contributor position requires work experience in the merchant credit card payment processing industry.

PayTrace is seeking a skilled and motivated Implementation Manager to join the Merchant Operations team. This remote individual contributor role is responsible for overseeing the end-to-end onboarding experience for new merchants, managing B2B client integrations from sales handover through go-live, and ensuring a smooth transition to Client Services.

The ideal candidate brings a minimum 2 years of implementation or related customer support focused experience in merchant payment processing.

The Implementation Manager serves as the primary point of contact for merchants throughout onboarding, guiding them through the PayTrace gateway platform, ISV integrations, ERP connections, and interchange optimization setup, collaborating with Sales, Underwriting, and Client Services to deliver an exceptional merchant experience.

What you'll do:

• Serve as the primary point of contact for merchant implementations from sales handover through go-live and Client Services transition.

• Intake and onboard new merchant applications as the primary point of contact throughout the process.

• Ensure accuracy of system settings, hardware provisioning, and terminal activation for each merchant.

• Resolve discrepancies and missing documentation prior to activation; escalate risks as needed.

• Review applications for accuracy, completeness, and compliance prior to underwriting.

• Perform quality checks on all submitted information and supporting documentation.

• Guide merchants through PayTrace system setup, ensuring they have the correct hardware and software for launch.

•  Track tasks and dependencies across concurrent implementations.

• Support merchants through activation, confirming systems and payment processing are fully operational.

• Foster and maintain merchant relationships following the sales handoff, promoting long-term satisfaction and retention consistent with PayTrace’s 5-star service commitment.

• Communicate proactively with clients, internal staff, and leadership, serving as a trusted advocate for merchants throughout onboarding.

What we need from you::

• High School Diploma or equivalent with Bachelor's Degree preferred.

• Minimum 4 years of experience in implementation or a related customer-facing role within the merchant payment processing industry.

• Experience in payment processing, banking, credit card, ACH, or gateway environments.

• Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a remote environment.

• Excellent written and verbal communication skills

• Strong organizational skills and the ability to prioritize effectively in a fast-paced, distributed work environment.

• Analytical and problem-solving aptitude with experience identifying and resolving operational or compliance issues prior to merchant activation.

• Self-starter with a proactive approach to relationship management and issue resolution with minimal in-person supervision.

• Hands-on experience with payment gateway implementations, B2B onboarding workflows, or ISV/ERP integrations (PayTrace or comparable platforms a plus).

How to stand out (Preferred):

• Understanding of ISV partnership models, ERP integrations, and B2B accounts receivable automation.

• Familiarity with interchange optimization strategies and Level II/III data processing.

• Experience with underwriting or compliance review processes in a payments or financial services context.

• Experience with project management and related tools.

Travel Requirements:  Up to 10%.

What we offer:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Salary range: $67,000-$77,000 

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands