The Implementation Engineer is responsible for deploying vulnerability management solutions and managing customer onboarding projects to drive user adoption. This includes developing custom integrations, designing solution architectures, and collaborating with sales and product teams to improve post-sales processes.
Implementation Engineer Nucleus is seeking an Implementation Engineer to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you’re a curious person with a blend of technical and soft skills, we’d love to welcome you aboard.)
What You Will Do
Retain & Renew Customers – Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption
Deliver Technical Tasks – Manage short-term engagements to develop integrations and other scripts/tools to resolve customer’s unique challenges and enable technical use cases
Improve Implementation Processes – Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion
Build strong relationships with customers, providing exceptional customer service and support
Design vuln management solution architecture for different asset classes and environment sizes
Understand how integrations work end to end to be able to clearly articulate complex problems and solutions to less technical stakeholders
Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase
Collaborate with the product team to prioritize and productize solutions to impactful issues
Additional Information At Nucleus we are committed to achieving excellence in our field by combining diversity, collaboration, teamwork, and pride in our work. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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