Implementation Analyst

JOB TITLE: Implementation Analyst

EMPLOYER: AssistRx

DEPARTMENT: Implementation Team

REPORTS TO: Manager, Implementation Analyst

EFFECTIVE DATE: 06/22/2026

Summary: The Implementation Analyst captures client context, constraints, and business goals, translating them into structured, actionable inputs for product teams. This role requires a clear understanding of platform capabilities, configuration boundaries, and technical complexity, and works in close partnership with Implementation Consultants and delivery teams, supporting – but not replacing – Product Owners. Implementation Analysts work from templates owned and maintained by Product — cloning and populating them to capture client-specific context, configuration needs, and program details. They do not author new feature specifications or create requirements outside of existing templates. When a client need falls outside available templates, the Implementation Analyst escalates to Product rather than attempting to document it independently.

KEY RESPONSIBILITIES

• Document structured client discovery sessions – capture patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases
• Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides
• Partner with the Implementation Consultant to validate that the program design accurately reflects client intent before delivery begins
• Review configuration and builds during development to confirm alignment with documented client requirements – flag discrepancies before they reach QA
• Identify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Consultant for formal escalation to Product
• Maintain current documentation throughout the engagement – requirements, decisions, change log, and open questions
• Participate in UAT for the programs they support, where appropriate, coordinating with the Implementation Manager on participant logistics
• Support the development of training and change management materials by providing accurate documentation of configured workflows and edge case handling
• Contribute to template and knowledge base maintenance – document reusable patterns and client context insights that can improve future implementations
• Support the hypercare period post-launch by monitoring issues and helping triage whether they represent configuration errors, training gaps, or platform defects requiring escalation

QUALIFICATIONS

• 2+ years of experience in a business analysis, client implementation, or technical documentation role
• Ability to facilitate structured discovery sessions and produce clear, precise documentation from complex client conversations
• Strong written communication skills – configuration specifications, workflow documentation, and edge case guides must be usable by technical teams without clarification
• Working knowledge of Salesforce-based platforms and familiarity with hub service workflows
• Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms is a plus
• Specialty pharmacy, patient access, or hub services experience preferred
• Comfort reviewing technical configurations and identifying discrepancies against documented requirements
• Familiarity with Jira or equivalent tools for documenting and tracking requirements
• Agile familiarity preferred – understanding of how product request intake works and when to escalate

KEY COMPETENCIES

• Structured listening – able to extract precise, actionable information from complex client conversations
• Precision documentation – produces artifacts that are usable by technical and operational teams without interpretation
• Platform literacy – understands what the platform can and cannot do; recognizes the line between configuration and development
• Collaborative working style – partners closely with Implementation Consultant and Implementation Coordinator as a delivery unit
• Attention to detail and consistency across engagement documents
• Intellectual curiosity – asks the questions that surface requirements the client didn't know to articulate

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• While performing the duties of this job in a professional office environment, the noise level in the work environment is usually moderate. 
• Work may be performed in a traditional commercial office setting with standard office lighting and white noise. 

• Tight deadlines must be met with limited staff to support projects.
• Occasional evening and weekend work may be required.

• Occasional travel may be required for department, stakeholder’s meetings, or training.
• Remote working requires a dedicated and secure workspace free of distractions. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.