Imaging Support Specialist

Overview

We are seeking to fill the role of Imaging Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. 

Responsibilities

• Assist in monitoring department production and operations to ensure that quality, accuracy, and the highest standard of service is delivered to current and future clientele, including the oversight of renaming images accurately/efficiently and managing Imaging Specialist-assigned clientele. 
• Oversee and assist with the daily processes and operations of all image-related functions/responsibilities for the organization’s current and future loan portfolio
• Responsible for leading, monitoring, and reviewing daily processes/operations of the Imaging team areas, including, but not limited to, daily confirmation/missing images emails, monthly/biweekly client reporting, and missing individual document reports
• Assist Imaging Management team with managing department production to ensure instructions are followed, standards are met, and operational issues are addressed promptly
• Report to Imaging Management team and senior management regularly using various data models, including the creation of reports/metrics with an emphasis on quality control and root-cause reconciliation solutions
• Ensure that teams meet/exceed established metrics/SLA standards provided to clients
• Assist with client interaction when necessary to ensure prompt reporting of notification, tracking, and resolution of imaging exceptions; ensure action plans are developed to correct trending that may impact the quality of the imaging platform
• Assist in creating or updating of departmental policies/procedures; ensure revisions are made promptly and in accordance with imaging standards and processes
• Communicate promptly and clearly to departments on image issues to ensure items are promptly resolved
• Research and close intradepartmental/interdepartmental process gaps promptly, ensuring that proper methods for tracking gaps/trending can be presented to senior management for review/approval
• Provide quality control on all team emails sent to external clients/custodians
• Ensure departmental procedure controls are completed by required deadline
• Monitor emails within shared department email inbox and personal emails within Microsoft Outlook
• Train/coach and develop staff to provide backup coverage for Imaging Specialists and to ensure department efficiencies are maintained/consistently improved
• Respond to client issues promptly
• Assist with internal/external audits, as requested
• All other duties as assigned. 

Qualifications

• High School Diploma or equivalent required.
• Strong knowledge of mortgage-related origination documents
• Strong knowledge of Microsoft Office applications, especially Outlook, Excel, and Word
• Strong knowledge of computer and internet systems
• Detail-oriented with the ability to work with databases and information
• Attention to detail and ability to complete assignments within daily, weekly, and monthly deadlines
• Ability to enter and locate/extract data in a computer database to research/resolve customer inquiries
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers, company managers, and customers in a team environment to attain common goals
• Excellent ability to communicate effectively both in writing, in person, and by telephone with all levels of the organization and external customers
• Demonstrated ability to provide excellent customer service 

Total Rewards 

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

 Compensation Range:  $17.88-$26.73 hourly.  Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare® 

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find: 

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. 

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

Who We Are LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Work Conditions 

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

 Equal Employment Opportunity 

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.