Hybrid - House Cleaner / Office Assistant

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Job Description:
This role is designed for someone who wants to grow with Ezer and build experience in both the field and office. Candidates will begin as a Cleaning Specialist II, where they will learn and demonstrate the Ezer Way: Look. Touch. Perfect.

With strong performance, reliability, and initiative, team members will be considered for advancement to Cleaning Specialist III and/or a hybrid field and office role, with training in scheduling, client communication, invoicing, and daily operations. Applying for this position indicates interest in that growth path; advancement is based on performance and business needs and is not guaranteed.
Responsibilities:
Client Communication

• Answer calls, texts, and emails promptly and professionally.
• Support quotes, services, and scheduling questions; send confirmations and reminders.
• Follow up for feedback and recurring service; maintain positive client relationships.

Scheduling & Job Coordination

• Build, adjust, and confirm daily/weekly schedules for residential and commercial clients.
• Assign jobs based on availability, skill, and location; track team availability.
• Update changes in CRM (Jobber) and keep owners informed of impacts.

Administrative & Office Tasks

• Maintain and update client records; organize digital documents and contracts.
• Support supply checks/restock and internal calendars (meetings, events, trainings).
• Daily invoicing/status checks; log skips, cancellations, and special requests.

Marketing & Sales Support

• Light lead follow up and nurture (text/email/phone) to move prospects to scheduled.
• Assist with simple marketing tasks (social posts, email sends, flyers) as needed.
• Keep CRM lead fields current and note conversion status.

Staff Support

• Assist onboarding (documents, schedules, basic systems walk throughs).
• Keep clear two way communication between the field and office.
• Help coordinate meetings, supply needs, and schedule changes.

Reporting & Tracking

• Prepare simple reports on client feedback, recurring status, and cancellations.
• Track basic KPIs (bonuses, performance, client retention) and daily ops trends.

In-Home (CSIII)

• Lead client walk throughs; confirm scope and expectations before work begins.
• Oversee quality control; ensure work meets Ezer standards on every visit.
• Model pace, safety, and detail; mentor teammates on site when paired.
• Communicate updates/issues to clients & office; document notes and photos in apps.

Requirements:

• 1+ year residential cleaning experience; confident with solo cleans.
• High school diploma or equivalent required; associate degree preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred).
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Friendly, professional, and customer-service oriented.

Employment Type:

• Part time to Full time (25-40 hrs/week).
• Cleanings start as early as 7:00am and end no later than 6:00pm.
• Approximately 40-60% office / 40-60% field.

Benefits:

• Starting pay of $18.00-$24.00 per hour, based on experience!
  • Field Perks: Tips on client jobs; daily driver bonus when using your vehicle.
  • Office Perks: Incentive program.
• Paid training, leadership development, and career growth
• Premium field supply kit; laptop/tools provided for office work.
• Opportunities for professional growth within the company.
• PTO, referral bonuses, swag, team outings, and so much more!

Join Us:
Be part of a growing, people first team that delivers peace of mind at home and in the office. If this sounds like you, apply today and let's chat about next steps.
Ezer Home Solutions - Care you can feel. Clean you can see.

Flexible work from home options available.