Hotline Agent (M/F/D) - Student

Mobile Locker is a fast-growing international company offering smart locker solutions at festivals, events, and permanent locations across Europe.

For our support team, we are looking for a Hotline Agent to assist customers by phone and help ensure a smooth and professional service.

Responsibilities

• Answering incoming calls via the Hotline
• Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
• Analysing and resolving technical or operational issues remotely
• Escalating more complex issues to the right team or person
• Contributing ideas to improve service and flagging recurring problems
• Working in a shift system (including evenings, nights, and weekends where applicable)

Requirements

• You are customer-focused and communicate smoothly and professionally

• You are comfortable with a high volume of telephone contact
• You remain calm and friendly, even in stressful situations or when handling complaints
• You think solution-oriented and act quickly and efficiently
• You can prioritise well and switch easily between different requests
• You work independently and take responsibility for your decisions
• You are flexible and open to working shifts

Languages

• Excellent knowledge of German (required)
• Good knowledge of English (required)
• Knowledge of other languages is a plus

Nice to have

• First experience in customer service, helpdesk, or a call centre
• Affinity with technology or technical systems

Requirements

• Registered as a student in Germany

Benefits

• A flexible part-time job with clear responsibilities
• Initial training and on-call support from our team
• Fair hourly compensation
• A steady and autonomous role within a fast-growing international company