Hospitality PA & Property Administrator
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AI Summary
Manage guest bookings and communications across platforms like NightsBridge, Airbnb, and Booking.com. Handle basic financial administration, website updates via Wix, and general operational support for the business owner.
This is a remote position.
A growing boutique guest farm portfolio based in the Western Cape requires a versatile independent contractor for a part-time remote position. This flexible role requires approximately 3–4 hours per week to start, serving as a trusted Personal Assistant to the business owner by managing daily guest booking coordination, basic financial administration, and website upkeep across the portfolio.
You will manage a varied mix of daily business and lifestyle PA tasks alongside general property operations. This role is an excellent fit for a highly organised, tech-savvy individual who thrives on variety, handles administrative details with high discretion, and excels at keeping a busy entrepreneur structured, with direct potential for hours to scale as the property portfolio expands.
Responsibilities:
Hospitality & Booking Management:
- Manage guest inquiries, booking confirmations, and pre-arrival communications via NightsBridge, Airbnb, and Booking.com.
- Provide warm, professional customer service via email and messaging apps, ensuring a premium guest experience.
Website Updates & Listing Maintenance:
- Coordinate basic website updates via Wix (updating text, direct booking information, and refreshing photos).
- Ensure online property listings are accurate, up to date, and visually appealing.
Financial & Back-Office Administration:
- Gather, categorise, and organise invoices, receipts, and basic farm/property documentation to support bookkeeping workflows.
- Assist the owner with day-to-day administrative tasks, schedules, and general operational support.
Requirements
- Home Office Infrastructure: Must have a dedicated, quiet home office setup with a highly reliable, high-speed internet connection and functional power backup (UPS/Inverter) to ensure continuity during unexpected power outages.
- Experience: Previous experience in hospitality administration, short-term rental coordination, or premium guest relations.
- Systems & Tech: Proficiency or quick ability to learn property booking platforms (specifically NightsBridge) and basic website content tools (Wix).
- Skills: Meticulous attention to detail (especially with financial admin and receipts) and exceptional written English communication skills.
- Attributes: A self-starter who can work independently, solve problems on the fly, and wants to grow with an expanding business.
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