Hospitality Guest Experience Agent

About the role

• We are only considering offshore, contract-based candidates for this role.
• Our Guest Experience Agents play one of the most critical roles at the company.
• This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences!

What you'll do

• Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in
• Answer phone calls, text messages, emails, and messages through various booking platforms
• Guide guests through the Sosuite experience, ensuring they have an incredible experience
• Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues)
• Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue

Qualifications

• Someone comfortable with using technology and multiple programs and applications
• Mastery of English writing and speaking
• Guest-centric and positive mindset
• Organized, hardworking, and detail-oriented
• Comfortable with ambiguity and rapidly shifting priorities
• Thrives in a fast-paced environment
• Ability to work effectively both in a team environment as well as independently
• Extremely comfortable in independent problem solving with the humility to ask for help when needed
• Flexible schedule and open to working overnight and weekends (company operates on EST)
• 2+ years experience working in hospitality, service, and customer experience
  
  Benefits

• Accrued Paid Time Off and paid Sick Leave
• Flexible Unpaid Time Off
• A team to help you grow professionally and personally
• Overtime pay: 1.5x on Sosuite's observed holidays