Home-Based Implementation Specialist

DCX Client Services – Home-Based Implementation Specialist

The DCX Client Services – Home-Based Implementation Specialist will work as a full-time employee for a growing business based in the United States. In this role, you will help bring client e-commerce storefronts to life by configuring stores, customizing product templates, and translating brand guidelines and design requirements into polished, responsive online experiences.

You will work closely with Account Management and other internal teams to ensure each implementation meets project requirements and client expectations. This role is ideal for someone with strong HTML and CSS skills, working knowledge of JavaScript, and an eye for design who enjoys solving technical problems, building effective solutions, and continuously improving processes.

REQUIRED CORE COMPETENCIES

• Strong analytical and technical problem-solving skills
• Excellent attention to detail and commitment to quality
• Strong organizational and project management skills
• Effective written and verbal communication skills
• Self-motivated, collaborative, and able to work independently

WHAT YOU WILL DO

• Become a subject matter expert on the Liftoff Commerce platform and its capabilities.
• Configure, customize, and launch client e-commerce storefronts on the Liftoff Commerce platform.
• Translate client brand guidelines, wireframes, and design mockups into polished and responsive storefronts using HTML and CSS.
• Use modern CSS techniques, including CSS Grid and Custom Properties, to create functional and responsive web experiences.
• Utilize JavaScript to support storefront customizations and functionality as needed.
• Build and maintain web-to-print product templates using Pageflex and other variable print technologies.
• Collaborate closely with Account Management and internal teams to ensure implementations align with project requirements and client expectations.
• Interpret brand standards, technical requirements, and design specifications accurately.
• Test new platform features and participate in quality assurance initiatives to maintain high standards for functionality and consistency.
• Troubleshoot technical and implementation issues and develop effective solutions.
• Manage multiple implementation projects while maintaining accuracy and meeting established deadlines.
• Identify opportunities to improve internal workflows, documentation, and implementation processes.
• Support company policies, standards, and implementation best practices.
• Contribute to special projects and perform other responsibilities as business needs evolve.

WHAT WE LOOK FOR

Education – Bachelor's degree in Information Technology, Computer Science, Web Development, Multimedia Arts, Graphic Design, or a related field preferred.

Experience – Experience in web development, e-commerce implementation, web production, platform configuration, or a related technical role. Experience working with content management systems (CMS) or e-commerce platforms is required.

Language Proficiency – Strong verbal and written English communication skills.

Work Schedule – Ability to work overnight/graveyard shifts in Philippine time or within U.S. operating hours.

Technical Skills –

• Strong hands-on experience with HTML and CSS.
• Experience styling responsive web pages using modern CSS techniques, including CSS Grid and Custom Properties.
• Working knowledge of JavaScript for web customization and functionality.
• Strong Microsoft Excel skills.
• Ability to interpret and translate design mockups, wireframes, brand standards, and technical requirements into functional web experiences.
• Strong troubleshooting and technical problem-solving abilities.
• Experience managing multiple projects and competing deadlines in a fast-paced environment.

Industry Specific Software/Knowledge –

• Experience with e-commerce platforms such as Magento, Shopify, Four51, or similar is preferred.
• Experience with Adobe Creative Cloud is a plus.
• Knowledge of XML is a plus.
• Experience with Pageflex or InDesign Server is preferred but not required. Training on Pageflex Studio will be provided.
• Experience using JIRA or similar project and task management platforms is a plus.
• Familiarity with APIs and systems integrations is an advantage.
• Experience with Zapier or other low-code/no-code automation platforms is a plus.
• Experience in graphic design or web design is highly desirable.

WHAT WE OFFER

• Salary Range: PHP 60,000
• Industry: E-Commerce / Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Government-mandated benefits
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!