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AI Summary
Design, develop, and maintain ServiceNow ITOM solutions, focusing on Discovery workflows and CMDB accuracy. Manage event management rules and build system integrations using REST/SOAP APIs to improve operational efficiency.
Summary:
We are seeking a skilled ServiceNow ITOM Developer with 3-8 years of experience to play a pivotal role in designing, developing, implementing, and maintaining ServiceNow IT Operations Management (ITOM) solutions. This position is critical to ensuring the seamless operation of IT service delivery through robust automation, accurate asset visibility via the CMDB, proactive event management, and reliable system integrations. The successful candidate will contribute to enhancing IT operational efficiency, driving service reliability, and supporting enterprise-wide digital transformation initiatives.
Responsibilities:
We are seeking a skilled ServiceNow ITOM Developer with 3-8 years of experience to play a pivotal role in designing, developing, implementing, and maintaining ServiceNow IT Operations Management (ITOM) solutions. This position is critical to ensuring the seamless operation of IT service delivery through robust automation, accurate asset visibility via the CMDB, proactive event management, and reliable system integrations. The successful candidate will contribute to enhancing IT operational efficiency, driving service reliability, and supporting enterprise-wide digital transformation initiatives.
Responsibilities:
- Design, develop, and implement ServiceNow ITOM solutions tailored to business needs
- Configure and maintain Discovery workflows to ensure accurate and up-to-date asset data in the CMDB
- Develop and manage event management rules and correlation policies to reduce noise and improve incident response
- Build and support integrations between ServiceNow ITOM and external systems using REST/SOAP APIs and other integration tools
- Troubleshoot and resolve technical issues across ITOM modules in production and non-production environments
- Collaborate with cross-functional teams to gather requirements and deliver scalable, maintainable solutions
- Document technical designs, configurations, and system behavior for knowledge transfer and future enhancements
Requirements
- 3-8 years of hands-on experience in ServiceNow ITOM development
- Proven expertise in ServiceNow Discovery, CMDB, Event Management, and IntegrationHub
- Strong understanding of ITIL principles and their implementation within ServiceNow
- Experience with scripting in JavaScript (Server and Client) and familiarity with ServiceNow’s application development framework
- Proficiency in REST/SOAP web services and integration patterns
- Knowledge of database design and performance optimization within ServiceNow
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Experience working in Agile/Scrum environments is highly desirable
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