Amazon Connect / AWS DevOps Engineer

Summary

Responsibilities

• Architect and implement Amazon Connect environments to meet business requirements.
  
• Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions.
  
• Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications.
  
• Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions.
  
• Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines.
  
• Develop and manage interactions with REST APIs and web services.
  
• Monitor AWS environments to ensure security compliance, optimal performance, and system health.
  
• Provide critical support for production deployments and resolve complex technical issues.
  
• Author comprehensive technical documentation and collaborate effectively with development teams.
  

• Proficiency with Amazon Connect.
  
• Expertise in AWS DevOps Services.
  
• Strong background in AWS Lambda.
  
• Experience with API Gateway.
  
• Demonstrated capability in CI/CD implementation.
  
• Proficiency with Git version control.
  
• Familiarity with Linux, CentOS, and general Linux administration.
  
• Knowledge of AWS CloudWatch is preferred.
  
• Understanding of the AWS Well-Architected Framework is advantageous.
  
• Experience with Salesforce integration is a plus.
  
• Exposure to Amazon Bedrock or Amazon Q is beneficial.
  
• Skills in performance monitoring and testing are desirable.