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The Helpdesk Representative provides remote technical support for online learning initiatives by resolving user issues via email, phone, and text. They also maintain support ticket data and collaborate with team members to improve help desk efficiency.
| Classification Title: |
STAS - Part-Time |
|---|---|
| Job Description: |
The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online
initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and
Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through
recognition, research, isolation, and follow-up steps using problem management databases and help
desk systems. Must demonstrate fluency, both oral and written, in English. Spanish and/or Haitian Creole language proficiency is preferred but not required.
RESPONSIBILITIES & DUTIES:
Frontline Support
Support-Related Projects and Tasks
Other tasks as assigned |
| Expected Salary: |
$15.00/hour |
| Required Qualifications: |
This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
|
| Preferred: |
Spanish and/or Haitian Creole language proficiency is preferred but not required. |
| Special Instructions to Applicants: |
This position is 100% remote. This position is soft-funded and time-limited. In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date. |
| Health Assessment Required: | No |
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