Health Information Operations Coordinator

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities:

• Obtain daily Emergency Department (ED) log and Emergency Department charts for review and reconciliation.
• Ensure all required documents are included in the ED chart for accurate coding and billing.
• Identify high acuity patient charts according to disposition status or ancillary services ordered.
• Review provider documentation for required elements needed for coding and billing ensuring more detailed review of high acuity charts.
• Identify patient charts that are non-billable and appropriately document on ED log.
• Reconcile patient charts to ED log ensuring all charts have been accounted for.
• Scan/import and transfer all logs and charts within required timeframe.
• Ensure data quality and integrity of all communication and transmissions.
• Return deficient or incomplete patient charts to provider for completion within specified timeline and locate missing patient charts.
• Resolve all outstanding charts within required timeframe.
• Submit Inpatient Emergency Response log and charts within required timeframe.
• Communicate frequently with Medical Records Assistant Manager.
• Build and maintain positive relationships with providers and key hospital personnel.
• Attend and participate in departmental meetings as requested by Medical Director and/or Medical Record Assistant Manager.
• Responsible for obtaining completed Employment Eligibility Verification Form (I-9) and needed documents.
• Assist in additional projects/requests by Medical Records Assistant Manager, as needed.
• Act as a liaison between ED providers and hospital HIM Departments.
• Assist in additional requests by SG operational teams as approved by Medical Records Assistant Manager.
• Respond to patient inquiries regarding their bills by providing appropriate billing company customer service telephone number.
• Forward all business mail addressed to employer and/or providers, which may include insurance payments or requests for information, to the corporate office immediately.
• Attend required hospital training classes.

Knowledge, Skills, and Abilities:

• Basic computer and keyboarding skills required.
• Computer literate; able to learn software applications required to perform job duties.
• Ability to identify technical issues that arise and contact the appropriate personnel for support.
• Possess the maturity, sophistication and professional demeanor to interface with all levels of management, staff, and providers.
• Ability to work independently without direct supervision.
• Excellent record of attendance within pre-arranged schedule.
• Good organizational skills.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Must also be able to read and interpret procedure manual.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Can interpret a variety of instructions in written and oral form.
• Possess minimum mathematical skills.

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Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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