Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team - Remote (IL, VA, LA, KY)
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AI Summary
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary/Mission:
Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicaid population learn about and complete important health screenings and activities.
As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings, medications, activities, and follow up care.
You will talk to providers and members to assist with important health services like setting appointments, filling medications, and providing resources to improve Star health outcomes.
Your key responsibilities are:
Inbound and outbound calls to members and providers to help scheduling services like healthcare visits, screenings, vaccinations, or medication refills.
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Providing important education to members to help them make good health decisions that improve their health
Accurately documenting conversations in the member’s health record
Your key abilities are:
High-energy engagement to provide exceptional service
Empathetic, curious, with an enthusiasm for learning
Knowledge retention and ability to answer questions and resolve issues
Desire to understand and meet our members’ needs and escalate issues for resolution
Speed and efficiency to meet business metrics and goals.
Ability to handle pressure and to stay calm and positive in all situations
Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
Ability to absorb and apply new and changing information.
Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
Required Qualifications:
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
Preferred Qualifications:
Bilingual or multilingual candidates heavily preferred.
Experience with HEDIS screening measures
Experience with behavior change
Experience working in mental health background
Experience working in community health
1+ year experience with production expectations or high-volume calls heavily preferred
2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
Education and Certification Requirements:
High School Diploma or G.E.D.
REQ Notes:
All applicants must have adequate internet speeds and will be required to HARD WIRE their computer into their modem for this position.
Training is expected to last 4 weeks, is virtual, and may be t a different shift than the candidate is hired to work (this change would be temporary until training is complete).
Applicants must reside in KY, LA, VA, and IL and have the ability to work one of the following shifts
9a-5:30p
10a-6:30p
11a-7:30p
12p-8:30p
1p-9:30p
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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