Head of Fraud Protection - LATAM (Based in Mexico)

We are looking for a Head of Fraud Solutions in LATAM who can take ownership of our fraud solution suite for the region across all industries (primarily banking, insurance, government and large corporates).

This role includes structuring the strategic go-to-market plan and driving account expansion by supporting the sales organization, as well as ensuring that existing projects deliver value — from the first customer conversation through initial implementation to go-live and beyond.

The successful candidate will work alongside all of our core functions, including Sales & Pre-sales, Marketing, Solution Consulting, Solution Delivery, Analytics, Product, R&D, HR, Finance and Alliances.

• Translate market needs into specific product roadmap features.

• Ensure fraud propositions are meaningful, clearly articulated and aligned with the LATAM market.

• Maintain up-to-date knowledge of the product capabilities, R&D roadmap and upcoming features.

• Support the business in meeting overall ARR targets for fraud solutions. 

• Train and support commercial teams with account strategies related to fraud.

• Support pitches for larger strategic opportunities. 

• Explain business cases and ensure our fraud propositions demonstrate clear value for clients and customers.

• Participate in and support PoCs. 

• Capture case studies and success stories.

• Evangelize product benefits to the industry through events, thought leadership and market engagements.

• Build and present standard solution demonstrations with fraud-focused messaging. 

• Review proposals, SoWs and changes as required

• Provide direction to delivery teams on priorities and guidance towards the highest-value objectives.

• Engage with our partners to connect with existing customers to highlight value delivered, ensure customer satisfaction, ensure learning is captured back into the proposition and position us for successful renewals.

• Work closely with the analytics team to ensure customer needs are met and the expected business value is delivered.

• Work with our alliances and partners to support them with enablement, IP creation, ideation, pitches, creation of materials and articulation of value.
  
  

• 7+ years of experience working in a senior or leader role managing people, process and stakeholders.

• At least 5 years of experience and an ability to demonstrate deep fraud expertise working in at least one key sector (banking, e-commerce or iGaming), with the flexibility to learn and apply experience across other verticals.

• Experience in using technology and data to predict fraud 

• Strong fraud SME background - able to talk about a range of fraud topics across different industries.

• A solution-orientated, pragmatic approach to market and technology challenges – using flexible and creative thinking to help resolve problems and put clients first.

• A solution and/or consultancy-oriented approach to selling and helping clients to understand value and vision

• Experience in data analytics and engineering (JS, SDK, API) would be beneficial.

• Comfortable working autonomously to reach objectives.

• Confident presenting and acting as an authority / leader for the region.