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AI Summary
The HDF Analyst monitors and reviews inspector assignments to ensure they meet client requirements and certification standards. This role involves managing the Pick-Up list process and providing feedback reports to improve inspection quality and scheduling.
Position Summary
The HDF Analyst is responsible for reviewing and monitoring inspector assignments for HDF jobs to ensure they meet client requirements, certification standards, and operational expectations. This role supports strategic dealer initiatives by validating inspector qualifications, identifying assignment concerns, and providing actionable feedback to improve inspection quality and scheduling.
Key Responsibilities
- Review inspector assignments for all HDF jobs to ensure inspectors meet required certifications, unit count experience, and any client-, dealer-, or job-specific limitations.
- Evaluate assignments for Strategic Dealers, ensuring alignment with execution dates, inspector experience, and certification requirements.
- Produce regular feedback reports highlighting concerns, risks, or discrepancies related to inspector assignments for HDF dealers.
- Manage and maintain the Pick-Up (P/U) list process for HDF Strategic Dealers to ensure timely follow-up and assignment completion.
- Monitor HDF job status to confirm inspection dates are scheduled, inspectors are assigned, and assignments have been accepted by the assigned inspectors.
- Identify potential scheduling or qualification issues and communicate recommendations to the appropriate operations teams.
- Support continuous improvement by identifying trends in inspector performance, assignment quality, and compliance with HDF standards.
- Collaborate with internal teams to ensure efficient job execution and adherence to client service expectations.
Qualifications
- Strong analytical and organizational skills.
- Experience reviewing operational workflows, scheduling, or inspection assignments.
- Ability to interpret certification requirements and assignment criteria.
- Excellent attention to detail and problem-solving abilities.
- Proficient in Microsoft Excel and other reporting tools.
- Strong written and verbal communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
Key Competencies
- Analytical thinking
- Attention to detail
- Time management
- Communication and reporting
- Process improvement
- Decision-making
- Collaboration
- Customer and client focus
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