Guest Support Advisor

Position Summary

We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up.

This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role.

Responsibilities

• Learn about preferred destinations, dates, budgets, accommodations, and activity interests
• Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences
• Identify suitable possibilities based on each traveler's priorities and requests
• Provide clear information to help clients understand and compare available choices
• Assist with coordinating selected services through approved supplier platforms
• Organize reservation details, confirmations, itineraries, schedules, and relevant documentation
• Keep clients informed about important updates, deadlines, and next steps
• Follow up when additional information or decisions are needed
• Respond to routine reservation questions and assist with modifications or special requests
• Check traveler information and booking details for accuracy
• Maintain organized records of client interactions and active arrangements
• Continue developing destination and supplier knowledge through ongoing education

What This Opportunity Includes

• 100% remote opportunity within approved regions
• Flexible part-time and full-time scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing guidance and virtual team support
• Supplier and destination education
• Opportunities to develop customer service, communication, and coordination skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry benefits
• Collaborative remote team environment

Qualifications

• Clear and professional written and verbal communication skills
• Strong customer-service and active-listening abilities
• Friendly, helpful, and dependable approach
• Strong organization and attention to detail
• Ability to manage several client requests and deadlines
• Comfortable researching information and comparing options online
• Willingness to learn new systems and digital tools
• Adaptable when schedules, availability, or customer needs change
• Practical problem-solving and decision-making skills
• Reliable follow-up and effective time management
• Self-motivated and able to work independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries