Global Operations Team Lead

In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics. We partner with a leading AI and robotics company to produce high-quality, large-scale egocentric (first-person) video datasets that help train advanced AI models.

Grow With Us

Workstream is looking for a Team Lead for Global Data Operations. In this role, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor: identifying high-potential candidates, guiding them through onboarding, managing their daily output, and ensuring their hours are verified for payment.

Day In The Life

Daily Operations & Squad Management

• Output & Target Execution: Directly manage a squad of 30–50 distributed Video Data Contributors to ensure they consistently hit target weekly output milestones (e.g., 20 hours/week).
• Quality Audits & Compliance: Conduct regular quality checks on uploaded footage to enforce strict technical standards (e.g., 1080p/30FPS, ultra-wide framing, proper camera angles, lighting) and compliance protocols.
• Defect Reduction & Retraining: Analyze "unusable footage" data to identify recurring operational errors, using these insights to run targeted retraining and host weekly technical "Office Hours."
• Process Optimization: Refine contributor onboarding guides, recording protocols, and daily tracking sheets to streamline field operations and reduce turnover.

Recruitment Support & Onboarding Coordination

• Application Screening Support: Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability).
• Onboarding Execution: Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly.
• Pipeline Status Tracking: Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed.

Financial Reconciliation & Payroll Coordination

• Hours & Data Reconciliation: Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage.
• Finance Reporting: Consolidate squad data into accurate "Ready-to-Pay" reports and submit them to the Finance/Payroll team on scheduled payout cycles.
• Payout Support & Dispute Resolution: Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts.

Who You Are

• Operations Management: 3+ years in a Team Lead, Operations Supervisor, or Senior Coordinator role within BPO, Field Operations, Marketplace Ops, or Data Annotation environments.
• Coordination Skills: Comfortable liaising with cross-functional partners (Recruiting, Finance, People Ops) while keeping your primary focus on frontline operational targets.
• Technical & Analytical Savvy: Proficient with Google Sheets/Excel (data tracking, formulas) and comfortable troubleshooting smartphone/wearable camera hardware and upload systems.
• Detail-Oriented: Meticulous with records—able to perform error-free timesheet reconciliations and initial candidate requirement checks.
• Communication: Exceptional verbal and written English; able to keep a distributed squad engaged, accountable, and aligned with operational goals.