Global Leader - Resource Management

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Global Leader, Resource Management

Role Purpose

The Global Leader, Resource Management is a key member of the Talent Supply Chain (TSC) leadership team, responsible for leading Resource Management for a Technology Vertical /Capability. The role drives workforce planning, demand-supply optimization, staffing strategy, talent fulfillment, workforce analytics, and operational excellence to ensure the right talent is available at the right time while maximizing business performance, workforce agility, and talent outcomes.

As the leader of Demand, Supply, and Fulfillment, the incumbent will develop scalable workforce strategies, strengthen stakeholder partnerships, and drive data-led decision-making to support growth and operational effectiveness.

Key Responsibilities

Workforce Strategy & Leadership

• Develop workforce model for the business to meet its growth and margin targets.
• Serve as a strategic advisor to business leaders on workforce capacity, talent availability, fulfillment risks, and staffing investments.
• Establish governance frameworks, operating models, and performance metrics to drive accountability and business outcomes.
• Build and lead a high-performing Resource Management organization.

Demand-Supply Planning & Fulfillment

• Lead e-2-e Demand-Supply Planning, Fulfillment, and Resource Management operations.
• Optimize workforce deployment, utilization, staffing, and fulfillment outcomes.
• Partner with Delivery, Sales, Talent Match, Recruiting, and HR teams to ensure timely and effective talent fulfillment.
• Build proactive workforce supply strategies through internal mobility, redeployment, workforce readiness, and capability planning.
• Anticipate demand shifts and mitigate workforce risks to support business growth.

Workforce Analytics & Insights

• Ensure workforce data quality across demand forecasts, skills inventory, resource availability, utilization, and fulfillment metrics.
• Deliver actionable insights that improve forecasting accuracy, workforce productivity, and business performance.
• Establish workforce scorecards and governance mechanisms to support executive decision-making.

Operational Excellence

• Drive process standardization and scalable operating models.
• Lead continuous improvement initiatives focused on efficiency, transparency, and workforce productivity.
• Embed governance, best practices, and operational discipline across workforce planning and staffing processes.

Stakeholder & Team Leadership

• Build strong partnerships with senior leaders across Delivery, Sales, HR, Recruiting, Finance, and Talent Supply Chain.
• Influence workforce decisions through data-driven insights and strategic recommendations.
• Lead and develop a high-performing global Resource Management team.
• Ensure alignment between workforce strategies, talent priorities, and business objectives.

 

Success Measures

• Improved demand forecast accuracy and fulfillment effectiveness.
• Enhanced workforce utilization, productivity, and talent mobility.
• Improved staffing effectiveness and workforce readiness.
• Increased adoption of workforce analytics and governance practices.
• Successful delivery of workforce transformation and operational excellence initiatives.
• Measurable contribution to business growth, profitability, and stakeholder satisfaction.

Experience

• Deep experience in one or more areas of Strategic Planning and Operations in Tech. Delivery, Resource Management, Workforce Planning, Talent Supply Chain, Workforce Operations, including leadership responsibility.
• Strong in analytics including modeling, deeply analytical and ability to drive Operations.
• Ability to straddle across demand forecasting, capacity planning, staffing strategy, talent deployment, fulfillment, workforce analytics, and transformation.
• Strong track record of business outcomes through workforce optimization and cross-functional leadership.
• Demonstrated ability to influence senior stakeholders and lead large-scale workforce initiatives.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Six Sigma Black Belt Certification - BeingcertBeingcert

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Risk Management, Stakeholder Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Resource Management

Remote Type -

Remote

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.