Full-Time Remote Legal Intake Representative

Full-Time Legal Intake Representative
Position Type: Remote (Tennessee Residents Only)
Compensation: $16/hour

About the Role

At Legal Intake Professionals (LIP), we believe that every client journey begins with compassion, clarity, and exceptional service. As a Legal Intake Representative, you will serve as the crucial first line of contact for individuals reaching out during pivotal moments in their lives.

In this vital remote role, you will be the voice and face of our company's values by managing a high volume of inbound calls with empathy, poise, and meticulous attention to detail. You will engage with callers, ask thoughtful and probing questions, and accurately capture essential details to set our clients up for success.

We are seeking dynamic, personable, and articulate individuals who are genuinely passionate about advocating for others. While prior customer service or call center experience is a wonderful asset, it is not required. We provide comprehensive, paid training to ensure you have all the tools, knowledge, and confidence needed to excel from day one.

Key Responsibilities

• First Impressions and Client Advocacy: Act as the primary, highly professional initial point of contact for potential clients seeking legal assistance.
• Active Listening and Call Management: Lead empathetic, thorough conversations with callers to gather necessary context, missing details, and vital background information.
• Accurate Data Entry: Document complex inquiries into our intake management systems quickly and accurately, maintaining high standards for spelling, grammar, and detail.
• Problem Solving and Navigation: Multi-task seamlessly between phone calls and internal systems to route inquiries to the correct department.
• Team and Attendance Commitment: Consistently arrive on time and be fully prepared for scheduled shifts to ensure continuous support for our clients and their team members.

Skills and Qualifications

• Exceptional Communication Skills: Excellent verbal and written communication abilities including strong diction, flawless grammar, and precise spelling.
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Tech and computer Proficiency: Fast, accurate typing skills with a comfortable working knowledge of Microsoft Windows environment and basic office applications.
• Unwavering Reliability: Strong work ethic, exceptional punctuality, and a consistent record of accomplishment of dependable attendance.
• Bilingual Advantage (Preferred): Fluency in a second language, especially Spanish, is highly valued to support our diverse client community.

Home Office and Technical Requirements

To ensure seamless service delivery and system compatibility, candidates must have a workspace that meets the following set up standards:

• Equipment Provision: Candidates must utilize personal equipment meeting all technical requirements during the initial introductory period. Upon successful completion of this period, company-issued hardware will be provided.
• Operating System: Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with our systems.) and have at least 1GB of space.
• High-Speed Internet Connection: A direct, wired Ethernet connection is required. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited for primary use.
• Internet Bandwidth: Minimum speeds of 50 Mbps download and 10 Mbps upload.
• Audio Gear: A wired USB headset equipped with a microphone.
• Display Setup: A screen with a minimum resolution of 1600X900. A dual monitor set up is highly recommended to easily navigate multiple systems simultaneously.

Compensation: $16/hour

Why Join LIP?

This is more than just a job. It is a launchpad for a rewarding career with long-term financial security. At LIP, we invest in our team's personal and professional success. As an employee-owned company, we off an Employee Stock Ownership Plan (ESOP), giving you a real, tangible financial stake in success and growth of our organization.

Our comprehensive benefits package includes:

• Employee Stock Ownership Plan (ESOP): Share in company profits and long-term financial growth.
• Health Insurance: Comprehensive Medical, Dental, and Vision coverage options.
• Paid Time Off (PTO): Generous paint time off to refresh and unwind.
• 401(k) Retirement Savings: Competitive 401(k) plan with company matching contributions.
• Life Insurance: Employer-provided coverage for peace of mind.
• Legal Assistance Programs: Specialized legal support benefits for you and your household.
• Waiting period may apply.

Ready to join our growing team? Apply today! If you meet our technical qualifications and are eager to build a stable future while making a tangible impact on lives of others, we want to hear from you!

Legal Intake Professionals is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.