French Speaking CX Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding French-speaking jobs that accelerate their career trajectory in dynamic international environments.

Job Overview

We are currently seeking an exceptional professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-focused expert looking to build a career in the customer support services industry while enjoying the vibrant lifestyle and professional growth opportunities offered by one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Deliver premium-level support to French-speaking clients through omnichannel communication including email, chat, and phone.
• Represent our clients with excellence, ensuring that every customer interaction reflects a commitment to quality in the customer support services sector.
• Resolve complex inquiries and technical issues with efficiency and empathy to ensure high customer satisfaction ratings.
• Collaborate with international teams to refine internal processes and elevate the standard of customer experience provided.
• Maintain detailed documentation of customer interactions within our CRM systems to track performance metrics accurately.
• Stay up-to-date with product knowledge and service policies to provide accurate and authoritative information to end-users.
• Contribute to a high-performance office culture where individual and team targets are consistently met.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong proficiency in English to collaborate within our international corporate environment.
• A customer-centric mindset with a passion for excellence in the customer support services industry.
• Excellent problem-solving skills and the ability to multitask in a fast-paced environment.
• Prior experience in customer-facing roles is highly advantageous for those applying for this French Speaking CX Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Professional career progression pathways in one of the leading French-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of modern European living, rich historical heritage, and a warm Mediterranean-influenced climate. As you explore jobs in Bulgaria, you will discover that the country is a hidden gem for expats, boasting a friendly culture, stunning mountain landscapes, and a cost of living that allows for a high quality of life. Sofia, in particular, is a bustling, cosmopolitan capital that serves as a hub for international business and technology.

Choosing to relocate to Bulgaria for this role means enjoying a thriving social scene, delicious local cuisine, and the chance to join a growing community of international professionals. With Mercier Consultancy Group managing your move, you can be confident that your transition to this beautiful country will be seamless, allowing you to settle in quickly and enjoy everything that Bulgaria has to offer while excelling in your new career.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving industry, we invite you to apply now. Simply upload your CV to start your journey with Mercier Consultancy Group. We look forward to reviewing your application and discussing this exciting opportunity with you.

Best regards,
The Recruitment Team at Mercier Consultancy Group