Freedom Boat Club - Systems Support Coordinator

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is at the heart of Brunswick. See how your contributions will help transform vision into reality:  

Position Overview: 

Freedom Boat Club is the nation's oldest and largest private member boat club, with locations both nationally and internationally. We are currently seeking a highly organized, detail-oriented Systems Support Coordinator to join our Member Experience Center team. This role supports multiple internal platforms and provides technical and operational assistance to franchise owners, corporate staff, and internal users, ensuring system accuracy, consistency, and performance across a wide range of business systems.

The Systems Support Coordinator is a system-oriented support role that is not member-facing but is critical to smooth daily operations. Responsibilities include front-end and back-end support, ticketing, data validation, and multi-system troubleshooting. The ideal candidate demonstrates professionalism in all communications and works independently to resolve issues, manage tasks, and drive process improvements.

This position reports to the Member Experience Director and requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

At Brunswick & Freedom Boat Club, we are passionate about what we do and committed to delivering exceptional experiences. 

Essential Functions: 

• Provide multi‑system support for staff and franchise teams, including account assistance, troubleshooting, and general system guidance
• Review and reconcile data inconsistencies across platforms; escalate issues as needed
• Manage and prioritize a high volume of tickets, requests, and projects
• Deliver non‑initial system training, job aids, and resource materials to staff and franchise operators
• Update templates for member welcome emails and texts
• Create new user profiles, reset passwords, and confirm user details
• Assist with reservation creation, confirmation, and issue resolution (Home and Reciprocal)
• Support updates to staff or franchise account records, reservations, payments, and operational data
• Evaluate work submitted by franchise teams for accuracy and provide process guidance when needed
• Process membership contract inbox requests for new memberships, holds, suspensions, cancellations
• Perform manual data entry and ensure system accuracy
• Assist with fleet changes, including vessel out of service, in service, retired and transfers
• Communicate with stakeholders to track ticket statuses

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications 

• 1-3 years of professional customer service experience (B2C and/or B2B)
• Proven ability to communicate professionally with internal teams and external stakeholders
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to work independently in a fast-paced, high-volume environment
• Strong problem-solving and analytical thinking skills
• Experience with data entry, systems administration, or operational support
• Team player with camaraderie culture attitude

Preferred Qualifications: 

• Associate or Bachelor’s degree (or equivalent work experience)
• Experience with Salesforce or similar CRM systems
• Familiarity with ticketing systems (e.g., ServiceNow or similar)
• Experience working with franchise networks or multi-location operations

Working Conditions 

• This is a fully remote position 

• Member Experience Center operating hours are Monday through Friday, 8:00 AM – 5:00 PM Eastern Time 

• Full-time role: 40 hours per week, Monday through Friday, with occasional holiday coverage as needed. 

The anticipated pay range for this position is $43,680.00 - $45,760.00 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. 

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. 

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, discounted membership rates, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Freedom Boat Club 

Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more.  

With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do.  We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters. 

To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page. 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

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Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

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All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.