Fraud & Compliance Analyst I

ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big,” “Win Together,” “Keep it simple,” and “Make it Happen.” These values are our foundation!
DESCRIPTION
We are looking for a Compliance Analyst to join our Deliverability & Compliance Team. This role will have a strong focus on protecting our customers and our platform by ensuring our policies are followed and customers maintain responsible sending practices.
You will be responsible for vetting customers, monitoring account activity, investigating potential abuse and policy violations, and working with internal teams to resolve compliance issues. You will also play an important role in identifying emerging abuse patterns, assessing risk, and helping us improve our processes and tools to keep the platform safe and trustworthy for everyone.
Key Responsibilities
•    Foster a strong working relationship between Compliance and Support, by serving as an escalation point for Support.
•    Work with customers to remediate compromises.
•    Process direct abuse complaints against our customer base.
•    Review customer content for adherence to the Acceptable Use Policy (AUP).
•    Work independently, while exercising good judgment and decision-making in order to consistently deliver superior customer outcomes.
•    Proactively take action on accounts with poor sending metrics and/or in violation of our AUP.
•    Monitor activity on the platform for signs of abuse, investigate potential abuse and take appropriate action.
REQUIREMENTS
•    High school diploma or equivalent required.
•    Customer service and phone support experience preferred.
•    Strong understanding of email abuse/spam, with experience investigating and mitigating platform abuse.
•    Knowledge of DNS configuration and its usability (NS, MX, SPF, DKIM, DMARC, CNAME).
•    Basic understanding of GDPR, CAN-SPAM, CASL, CCPA, and other international email regulations.
•    Strong organization, communication, learning, problem-solving, documentation, and follow-up skills.
•    Ability to work with a physically distributed team and work a flexible schedule to cover shifts.
•    Our corporate language is English, please submit your application in English *if posted in country where English is not first language.

 Salary: The annual base salary for this position is between 28,000 and 34,000 euros. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. 
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward — hopefully with us!