Fraud analysts are responsible for reviewing user accounts and transactions to identify fraudulent behavior using internal tools. They must maintain high quality standards, adhere to SOPs, and escalate cases that fall outside defined guidelines.
About the Role:
Fraud Analysts are responsible for reviewing user activity, identifying fraudulent behavior, and ensuring accurate, fair outcomes. This is an execution-focused role centered on consistent, high-quality review work within established guidelines. Success in this role is driven by productivity, accuracy, and adherence to SOPs.
Hours:
The role requires employees attend training the first 3 weeks, from Monday-Friday, 9am-5pm CST. Then, moves to a full-time, 5 days/week position, requiring at 2 weekend days. This is a first shift position, 9am-5pm CSTwith flexibility.
Role Responsibilities:
Review user accounts and transactions for fraudulent activity using internal tools
Meet performance expectations
Apply SOPs to make accurate, consistent decisions
Maintain quality standards
Escalate cases that fall outside defined guidelines
Accurately track time, follow schedules, and maintain operational discipline
Stay current on fraud trends, tools, and process updates
Minimum Requirements:
Independently executes standard workflows with moderate complexity and consistent accuracy
Strong attention to detail and ability to follow defined processes
Ability to work efficiently in high-volume, repetitive workflows
Sound judgment within established guidelines; knows when to escalate
Reliable, consistent execution with minimal rework
Comfortable with tools, data, and case-based review work
Strong time management and accountability
Must be available to work weekends
Preferred Requirements:
Previous experience in fraud detection, trust & safety, risk operations, or account review environments
Experience using case management platforms, handling repetitive workflows while maintaining attention to detail and accuracy
Familiarity with Google Workspace tools, including Google Sheets, Docs, and Gmail
Experience communicating and collaborating in Slack or similar platforms
Comfortable navigating multiple systems and tools simultaneously in a fast-paced operational environment
Experience working in KPI-driven environments with productivity and quality expectations
Ability to adapt quickly to changing SOPs, fraud tactics, and operational priorities
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The hourly salary rate for this position is $22.65. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
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