Job Description

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace 

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university. 

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. 

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible. 

The Opportunity

The Flight Records Support position provides administrative and operational support for student onboarding, flight registration, and records management processes within the department. This role plays a key part in ensuring incoming students are properly onboarded, documentation is reviewed and validated accurately, and students are enrolled in the appropriate flight training blocks. The position also supports student communications and assists with maintaining efficient records and registration processes during peak onboarding periods.

Key Responsibilities

Support Summer and Fall Onboarding Processes

• Contact students to schedule appointments for document scanning and onboarding support

• Index student ATSA documentation within the imaging system

• Review and validate ATSA documentation for incoming students

• Assist with managing records-related holds and grounds within ETA

Support Flight Registration Processes

• Verify that incoming Aeronautical Science students have met all prerequisites for flight course enrollment

• Assist with FACR start assignments based on criteria such as VA status, international status, and validated documentation

• Audit and confirm student registration within the appropriate flight block corresponding to current flight course enrollment

• Assist with grounds processing and flight block enrollments related to students’ summer training schedules

Assist with Flight Records Communications

• Respond to emails and assist incoming students with onboarding-related questions

• Triage and manage emails within the shared inbox

Qualifications

Required Education and Qualifications: 

• High school diploma or equivalent

• Strong organizational and administrative skills with exceptional attention to detail

• Excellent written and verbal communication skills

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Strong customer service skills and ability to communicate professionally with students and staff

• Proficiency with Microsoft Office Suite and standard office technology

• Ability to handle confidential student information with discretion and professionalism

Preferred Qualifications

• Previous experience in higher education, student services, records management, or administrative support

• Experience working with student information systems, imaging systems, or database platforms

• Familiarity with onboarding, registration, or records processes

• Experience supporting aviation, flight operations, or academic programs preferred

Skills and Competencies

• Strong problem-solving and critical-thinking skills

• Ability to work independently and collaboratively within a team environment

• Strong time management and follow-through abilities

• Adaptability and ability to learn new systems and processes quickly

• Commitment to providing excellent student support and service

Application process/requirements 

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311586. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 

• Full Resume 

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. 

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.