Finnish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Finnish Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class employers across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we specialise in placing skilled professionals in high-growth industries including Customer Support Services, technology, and finance. At Mercier Consultancy Group, we don't just find you a job — we build careers that matter.

Job Overview

We are currently seeking motivated and customer-focused Finnish-speaking professionals to fill our exciting Finnish Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity within the Customer Support Services industry, where you will be representing a prestigious international brand and delivering outstanding service experiences to Finnish-speaking customers. If you are fluent in Finnish and are ready to take the next step in your career with a fully supported relocation package and exceptional earning potential, this role is the perfect fit for you.

Key Responsibilities

• Provide high-quality, professional customer support to Finnish-speaking clients via phone, email, and live chat channels within a dynamic Customer Support Services environment.
• Diagnose and resolve customer enquiries, complaints, and technical issues promptly and effectively, ensuring first-contact resolution wherever possible.
• Maintain an accurate and detailed record of all customer interactions using internal CRM systems, adhering to data protection and confidentiality standards.
• Collaborate closely with team leaders and cross-functional departments to escalate complex cases and deliver seamless customer experiences.
• Consistently meet and exceed individual and team KPIs, including customer satisfaction scores, response time targets, and quality benchmarks.
• Contribute to a positive, inclusive, and high-performing team culture by sharing knowledge, best practices, and constructive feedback.
• Participate actively in ongoing training programmes to continuously develop your product knowledge and customer service skills.
• Identify recurring customer pain points and communicate insights to management to support continuous service improvement initiatives.

Requirements

• Native or fluent Finnish language proficiency — both spoken and written — is essential for this role.
• A valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A solid working knowledge of English (B2 level or above) to communicate effectively within an international team environment.
• Previous experience in Customer Support Services, customer care, or a related client-facing role is highly advantageous, though motivated entry-level candidates are also encouraged to apply.
• Strong interpersonal and communication skills, with a natural ability to empathise with customers and resolve issues with professionalism and patience.
• Proficiency with computers and standard office software; prior experience with CRM platforms is a distinct advantage.
• A proactive, adaptable mindset with the ability to thrive in a fast-paced, target-driven Customer Support Services setting.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance for your peace of mind.
• Fully Paid Relocation Package including your flight, airport transfer, and hotel accommodation — we take the stress out of your move to Bulgaria.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus — a one-time welcome reward exclusively for new hires joining Mercier Consultancy Group.
• A structured career development path within a globally recognised organisation.
• A supportive, multicultural, and energising workplace environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure you will not regret. Sofia, the capital of Bulgaria, is a thriving, cosmopolitan city that beautifully blends rich history with modern European living. Enjoy a wonderfully mild climate, stunning mountain scenery just minutes from the city, and a cultural calendar packed with festivals, art, and entertainment. Bulgaria offers an exceptionally high quality of life at a very affordable cost of living compared to most Western European capitals — making your salary go further and your lifestyle richer.

Bulgaria is also renowned for its warm and welcoming people, extraordinary cuisine, and a thriving expat community that makes settling in feel natural and exciting. Whether you are exploring the charming old towns of Bulgaria, skiing in Bansko, or relaxing along the stunning Black Sea coast, there is always something remarkable to discover. For Finnish-speaking professionals seeking Finnish-speaking jobs and a fresh chapter in their lives, Bulgaria represents the ideal destination — and Mercier Consultancy Group will be with you every step of the way.

How to Apply

Are you ready to launch your career in one of the most sought-after Finnish Speaking Jobs In Bulgaria? Do not miss this exceptional opportunity to join a world-class Customer Support Services team in Sofia, backed by the full support of Mercier Consultancy Group. Click Apply Now to submit your application today — our dedicated recruitment team will be in touch to guide you through every step of the selection and relocation process. Your future starts here, and we look forward to welcoming you aboard.