Financial Services Onboarding Specialist

Key Responsibilities

• Manage end-to-end onboarding of new providers, TPAs, and employer groups onto payment and financial services platforms, ensuring completeness and accuracy of banking, EFT, and tax identification (TIN) information
• Validate onboarding documentation (W-9s, banking confirmation letters, voided checks, entity formation documents, plan/account setup forms) against company and regulatory standards, tailored to entity type (provider, TPA, or employer group)
• Perform due diligence checks appropriate to entity type, including NPI registry verification and OIG/SAM exclusion screening for providers, and negative news and entity verification review for TPAs and employer groups
• Ensure all onboarding activity adheres to regulatory and internal compliance guidelines, including BSA/AML, KYC, NACHA rules, and company-specific controls
• Coordinate account and banking structure setup for TPAs and employer groups, including funding arrangements, EFT/ACH configuration, and plan-level account mapping
• Triage and resolve onboarding exceptions, discrepancies, and documentation gaps in coordination with providers, TPAs, employer groups, and internal stakeholders
• Maintain accurate, audit-ready onboarding records and status tracking across CRM/Salesforce and internal systems
• Coordinate with cross-functional teams (Finance, Compliance, Engineering, Product) to resolve escalated onboarding issues and reduce time-to-activation
• Prepare onboarding status reports, pipeline metrics, and exception trends for internal stakeholders
• Collaborate with Product and Technology teams to identify onboarding platform defects, define requirements, and validate enhancements that improve reliability and efficiency
• Maintain and follow standard operating procedures for onboarding workflows; recommend process improvements where appropriate
• Assist with audit support by providing documentation and transaction/onboarding-level detail as needed

• 3-5 years of experience in financial services onboarding, payment operations, KYC/AML, or healthcare claims/insurance operations
• Working knowledge of BSA/AML, KYC, and NACHA compliance concepts as applied to onboarding and account setup
• Strong attention to detail with demonstrated ability to validate financial, banking, and compliance documentation accurately
• Ability to translate onboarding pain points into clear requirements for Product and Technology teams, and to validate that delivered solutions meet operational needs
• Strong written and verbal communication skills with the ability to present onboarding status and issues clearly to technical and non-technical audiences
• Demonstrated ability to investigate documentation discrepancies, ask incisive questions, and resolve issues with internal and external stakeholders
• Track record of building effective working relationships across departments including Finance, Compliance, Product, and Engineering
• Proficiency in Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data validation
• Proven ability to manage a high-volume onboarding pipeline and competing priorities in a fast-paced environment while maintaining accuracy and accountability
• Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency
• Self-directed and proactive, with demonstrated ownership of outcomes and a continuous improvement mindset

• Experience onboarding a mix of entity types (providers, TPAs, employer groups) in a healthcare, payments, or financial services environment
• Familiarity with NPI registry lookups, OIG LEIE/SAM.gov exclusion screening, or similar due diligence tools
• Experience leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve onboarding workflows, accelerate documentation review, or automate repetitive tasks
• Working knowledge of SQL for querying databases, building ad hoc reports, or investigating onboarding data discrepancies
• Experience with Salesforce, Jira, or other CRM/operational workflow tools; comfort learning and navigating new systems quickly