Financial Controller / Senior Manager

This is a remote position.

Financial Controller / Senior Manager – BPO Accounting & FInance

Position Overview

We are seeking an experienced Senior Manager – Bookkeeping (BPO) to lead our outsourced bookkeeping practice. The role requires a strategic leader with deep accounting expertise, proven operational management skills, and the ability to drive service excellence in a fast-paced, client-centric environment. The Senior Manager will oversee delivery teams, ensure compliance with accounting standards, optimize processes, and nurture strong client relationships. The emoluments will be in-line with the candidate’s experience and qualifications.

Key Responsibilities

Service Delivery & Operations

● Lead day-to-day operations of the bookkeeping function within the BPO business unit.
● Ensure accurate, timely, and compliant delivery of bookkeeping services (AP, AR, bank reconciliations, journal entries, financial reporting, etc.).
● Implement and maintain SLAs, KPIs, and quality assurance frameworks.
● Monitor workload allocation, resource utilization, and productivity across teams.

Client Management

● Serve as the senior point of contact for key client accounts.
● Build and maintain trusted relationships with client CFOs, finance managers, and controllers.
● Conduct regular client reviews, identify service gaps, and proactively recommend improvements.
● Support client onboarding, transitions, and escalations.

Leadership & People Development

● Manage and mentor bookkeeping delivery managers, team leads, and staff accountants.
● Drive professional development and training programs.
● Foster a culture of accountability, continuous improvement, and client-first mindset.

Process Improvement & Technology

● Understand and actively use AI driven solutions for efficient delivery.
● Drive automation and technology adoption in bookkeeping processes.
● Evaluate and implement best practices in accounting operations, controls, and reporting.
● Partner with transformation teams to streamline workflows and optimize cost efficiency.
● Stay current on industry trends, accounting standards, and BPO innovations.

Qualifications & Experience

Qualified Accountant

● 10+ years’ experience in accounting, with at least 5 years in BPO/shared services or outsourcing leadership.
● Strong knowledge of GAAP/IFRS and bookkeeping best practices.
● Proven track record managing multi-client, multi-geography bookkeeping operations.
● Hands-on experience with accounting systems (QuickBooks, Xero, NetSuite, SAP, Oracle, etc.).
● Demonstrated success in people leadership, coaching, and performance management.
● Excellent communication, stakeholder management, and problem-solving skills.
● Experience in automation, RPA, or accounting technology transformation is a plus.

Key Competencies

● Strategic thinking with operational discipline
● Strong financial and analytical acumen
● Leadership & team-building skills
● Client relationship management
● Process improvement & innovation mindset
● High integrity and commitment to quality