Financial Care Agent (CA Redemption)

Full-Time
Work at Home
Equipment Provided

Pay:
$14/hr + Monthly Bonus

Overview
This role is essential in providing exceptional customer service and support with Billing questions such as: Taking Payments/ Reviewing payoffs/ and or Payment Plans on past due accounts.

Paid Training:
Mon-Fri 8am-5pm EST (6 Weeks)

Production Schedule after Training:
Production Hours are Mon-Fri 8a–9p (EST) & Sat 8a–12noon EST
Schedules are 8hr shifts.

• Mix of 8a-5p & 12noon-9p
• 2 Saturdays a month

Duties

• Handle inbound and outbound calls related to collections, and billing
• Assist with account reconciliation and analysis, ensuring all transactions are accurately recorded.
• Demonstrate excellent phone etiquette while negotiating payment plans or resolving billing disputes.
• Maintain detailed records of customer interactions and transactions in compliance with company policies.

Skills

• Collections
• Call Center
• Proficiency in accounts payable and accounts receivable processes.
• Excellent customer service skills with a focus on phone etiquette.
• Ability to perform account analysis using math skills for accurate reporting.

Background and Drug Test performed
Equal Opportunity Employer Veterans/Disabled