Field Support Technician (Remote)

Job Description: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do :
Field Support Technician Employees engage in Technical Assistance, Customer Support and the Remote Programming of Fire Alarm Systems.

How you will do it:

Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties
Remote Support Teams Channel Q & A
Contacting to Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program.
Work with the Design Team to get the .csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program.
Read and interpret construction documents, including drawings, specifications, and contracts.
Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program system based on the building type, construction type, hazard classification and architectural features.
Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew.
Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
Be available when the program will be uploaded to help the Local Technician with any programming related issues.
Promote the Team and develop working relationships with the Local Offices

What we look for:

An Experienced Simplex Fire Alarm System Technician/Programmer.
Motivated, self-starter who has the ability to work from home.
Available to travel 50% of the time.

Required

Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience.
Proficient in MS Office, Excel, and Simplex programmers.
NICET Level III certification is preferred.
Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents.

HIRING HOURLY RANGE: $45.00-62.00 (Hourly rate to be determined by the location education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This position includes a competitive benefits package. The posted salary range reflects
the target compensation for this role. However, we recognize that exceptional candidates
may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including
artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are
ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at