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AI Summary
The Field Support Manager acts as the primary operational representative, improving dealership performance through installations, inventory management, and training. They are responsible for building dealer relationships, documenting field activity, and ensuring consistent execution of the company program.
Job DetailsJob Location: REMOTEThe Field Support Manager (FSM) is Ikon Technologies' primary operational representative within an assigned territory. The FSM improves dealership performance through Installations, Inventory, Engagement, and Input while providing field operations, relationship management, training, auditing, and issue resolution. Ensure every assigned dealership consistently executes the Ikon program, resolves operational gaps quickly, and receives the training, support, and accountability needed for long-term success.
Installations: Resolve unprotected vehicles, review PDI/UCI processes, train installers, inspect installation quality.
Inventory: Conduct audits, reconcile inventory, manage RMAs, monitor inventory levels.
Engagement: Build dealer relationships, deliver training, create users, coach third parties.
Input: Document visits in HubSpot, escalate issues, report field activity, participate in operational meetings
Prioritize dealership visits based on business impact, installation trends, dealer tier, revenue risk, escalations, audit triggers, and geographic efficiency.
Qualifications
3+ years in automotive operations, field service, customer success, or technical support. Strong communication and relationship-building skills. CRM proficiency (HubSpot preferred). Valid driver's license and frequent travel required.
Core Competencies
Operational ownership, dealer relationship management, technical troubleshooting, coaching, organization, communication, and independent work.
Frequent travel, dealership visits, walking, bending, lifting up to 50 pounds, and working around vehicles.
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