Field Services Engineer Sr II

What You Can Expect

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Lead Field Engineer for Monteris, LLC will be a field based subject matter expert who will provide the third line of support for field interventions. The position acts a liaison between customer sites and R&D to provide feedback and help improve processes. In addition, this role will assist in high level complaint investigations and troubleshooting, along with leading key projects. 

How You'll Create Impact

• Gain highest level of understanding across all platforms Monteris devices
• In collaboration with the FSE managers and trainers, assist with FSE training and onboarding
•  Act as field based subject matter expert to provide third line of support for field intervention
• Deliver product feedback and improvements to R&D 
• Assist in validating new procedures before field release
• Act as a liaison between customers and Zimmer Biomet on quality and performance of products
• Attend product trade shows and trainings
• Collaborate with Trainers and provide feedback for improvements from the field

What Makes You Stand Out

• Master requirements for Monteris Field Engineer SR I
• Demonstrate excellent troubleshooting skills and mechanical aptitude
• Communicate in a cross-functional team environment 
• Proven ability to follow all internal communication and documentation Must demonstrate mutual respect, ongoing communication and a positive outlook with both internal team members and customers
• Excellent communication, organization, and customer relation skills
• Known ability to work without specific direction on daily activities
• Capability to determine one’s own schedule based on business needs
• Aptitude to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Engineering experience working in an operating room and MRI environment

Your Background

• B.S. or M.S. in Engineering or relevant Science
• Valid driver’s license and good driving record  
• 2-5 years of experience in field support or engineering with troubleshooting involvement, preferably with a medical device company  

Expected Salary range is $90,000-$110,000 with added annual bonus

Physical Requirements

Travel Expectations

• Up to 80 percent
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays