Field Service Technician (Nord)Ostdeutschland - Germany

Your mission

• Interface between our customers and Sungrow
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Your profile

• Training as an electrical technician, master electrician (Elektrotechnikermeister HWK) or electrician with relevant professional experience. 
• Experience with medium-voltage switchgear, string inverters, central inverters
• Experience with configuring network interfaces and communication protocols
• Ganz klar Deutsch auf min. C1 Niveau, da gehts nicht ohne; english am besten auch noch very well, and we are friends :)
• Willing to work on call duty.
• Experience with Battery Storage solutions is beneficial
• Experience dealing with customers in critical situations.
• Willingness to travel to the Northern sites in Germany.
• Driving license is extremely important to the job

Why us?

About us

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.