Field Service Technician

About the Role

Precor is seeking a Field Service Technician to support customers throughout the Central Eastern Germany region. In this role, you will perform preventive maintenance, diagnostics, and repairs on commercial fitness equipment located in membership-based fitness facilities.As a Field Service Technician, you are a key representative of the Precor brand and play an important role in delivering an exceptional customer experience. Success in this position requires strong mechanical and electrical troubleshooting skills, a customer-focused mindset, and the ability to work independently in the field.

This is a hands-on role that involves frequent physical activity, including lifting, bending, and working on equipment throughout the workday. Ideal candidates are technically skilled, service-oriented, and committed to maintaining the highest standards of equipment performance and customer satisfaction.

This is a remote, field-based position supporting customers throughout the Central Eastern Germany region, including Saxony-Anhalt, Saxony, Thuringia, and southern Brandenburg. The role requires regular travel, including driving significant distances between customer locations and service appointments throughout the day.

The standard work schedule is Monday through Friday; however, working hours may vary based on customer needs and service requirements.

Candidates must possess excellent written and verbal communication skills in German, along with a strong command of English.

Please note, Precor cannot provide VISA sponsorship or transfers at this time. Applicants must be authorised to work in the country without sponsorship both now and in the future.

Precor provides the following:

• Company vehicle including gas and maintenance
• Tools and parts required to perform repairs
• Company uniform

Responsibilities

• Responsible for the configuration, quality, and accuracy of Precor and Peloton products.
• Independently isolate and resolve issues raised by Precor customers.
• Troubleshoot Peloton and Precor product issues and effectively complete repairs.
• Understanding of spare parts and routine product repairs.
• Ensure specified processes, procedures, and reporting methods are followed.
• Perform preventive maintenance checks and adjustments.
• Perform product repairs and maintenance at fitness facilities and in-home.
• Provide outstanding customer service in educating customers on product repair, maintenance and usage.
• Serve as Precor product expert and brand ambassador.
• Ensure hardware, software and network of the product is functioning properly after each service.
• Properly record and replenish the inventory and spare parts in the service vehicle.
• Maintain company supplied vehicle in good working order.

Qualifications

• Associates Degree in Electronics, Technical School Degree as Electronics Technician, or equivalent Technical Training.
• 3+ years of experience in a technical customer service position
• Current valid driver’s license with a clean driving record
• Excellent customer service skills
• Ability to work well both independently and in a team environment
• Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
• Moderate computer skills, capable of excellent documentation and tracking data
• Maintain a safe and clean environment at all times
• Ability to lift up to 70 lbs. with assistance
• Flexible schedule: ability to work nights, weekends, and holidays as necessary

About Precor 

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best-in-class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road. 

Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request an accommodation regarding the application/interview process or are having difficulty using our website for application purposes, please contact: HR@precor.com