Field Service Representative – Greater Pennsylvania/Ohio Area

Description

Location: Remote (Pennsylvania/Ohio Area)

Travel Required: 75%+ (car & air; includes other U.S. regions)

Industry: Medical Devices | Eye Care Technology

Company: Visionix USA

About the Company 

Visionix USA is a global leader in ophthalmic diagnostics and telehealth innovation, empowering optometrists, ophthalmologists, and healthcare networks with cutting-edge technologies that elevate patient care.

Our portfolio includes AI-driven diagnostic tools, state-of-the-art imaging systems, and precision lab equipment — setting new standards in accuracy, efficiency, and outcomes. Our trusted brands Optovue, Briot, Weco, and Visionix, lead the industry in automation, precision, and patient experience.

We’re seeking a Field Service Representative (FSR) to support customers throughout the greater Pennsylvania and Ohio area. If you’re passionate about technology, solving complex problems, and helping practices deliver world-class patient care, this is your opportunity to make an impact with a growing global company.

Requirements

What You’ll Do

• As a Visionix Field Service Representative, you’ll be the face of our company in the field — installing, maintaining, and supporting advanced ophthalmic and optical instruments. You’ll:
• Perform installations, repairs, and preventative maintenance on Visionix, Briot-Weco, and Optovue products.
• Provide hands-on troubleshooting and technical support to ensure peak system performance.
• Manage service documentation, parts inventory, and RMA returns in line with company standards.
• Communicate clearly and professionally with customers, sales teams, and management.
• Maintain company-issued tools, diagnostic equipment, and vehicles in top condition.
• Identify potential sales and workflow improvement opportunities.
• Support and train new FSRs, sharing your technical expertise.
• Perform other related duties as assigned.

What You’ll Bring

• Associate degree in a technical field, military technical training, or equivalent experience.
• 2+ years in a field service or technical support role (6+ preferred).
• Strong mechanical, electrical, and IT troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to lift up to 80 lbs. and travel extensively by car and air.
• Valid driver’s license and clean driving record.
• Willingness to travel throughout the U.S. for meetings, training, and regional support.
• Knowledge of optics or ophthalmic systems a plus — full training provided.

Willingness to Travel

• 75% plus travel required 
• Work Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.
• Initial training period includes 2–4 months of shadowing senior technicians throughout the US.

Why Join Visionix

• Be part of a global innovation leader driving the future of vision care technology.
• Competitive compensation, benefits, and expense reimbursement.
• Join a collaborative, growth-oriented team where your work truly matters.

Benefits

• Competitive base salary 
• 401(k) Retirement Plan
• Full benefits package (medical, dental, vision, life, disability)
• Paid Time Off (PTO)

Equal Opportunity Employer

Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.