Field Service Engineer

Field Service Engineer Job Description

Position Description: 

Passionate about providing reliable solutions to customers in a world of industrial manufacturing? Fluke Reliability is seeking a motivated individual to join our service team as a Field Service Engineer. As an FSE, you will travel to customers’ sites to perform professional field services and product training supporting alignment and condition monitoring applications. Service activities may include measuring machine alignment, collecting condition monitoring data, commissioning/installing hardware, troubleshooting, and other reliability-related field service activities. You will independently maintain your assigned service schedule, coordinate with customers, book travel, prepare equipment for jobs, perform the work, submit expenses, and generate customer reports upon completion of projects. Most projects range from 1 to 3 days, but larger projects may be assigned. This role requires adherence to Services standard work, policies, and safety requirements and may require occasional weekend and holiday work based on customer and project needs.

Your role:

• Travel to customer sites to perform general field service activities that support clients’ reliability initiatives, including alignment measurements, condition monitoring data collection, hardware commissioning/installation, troubleshooting, and related services.
• Provide remote and onsite product training to customers, helping users build knowledge of Fluke Reliability products, applications, and recommended practices.
• Own and maintain the assigned service schedule, coordinate job dates and requirements with customers and internal teams, and proactively communicate schedule changes or conflicts.
• Book and manage all required travel arrangements to and from customer sites in accordance with company travel policies.
• Prepare and maintain the tools, equipment, documentation, and job information required to execute assigned field service and training work safely and effectively.
• Submit business expenses and expense reports accurately and in a timely manner in accordance with company requirements.
• Generate clear, accurate, and timely customer-facing service reports and supplemental documentation following completion of work, and maintain required information in company systems/databases.
• Communicate with customers to confirm job scope, address questions, ensure satisfaction, and coordinate any necessary follow-up or corrective actions.
• Adhere to Services standard work, standard operating procedures, policies, documentation requirements, quality expectations, and applicable safety requirements.
• Collaborate with cross-functional teams such as Customer Support/Services, Sales, Marketing, Product, and Management, and support the development and training of other field engineers as needed.
• Perform other duties consistent with the Field Service Engineer role and maintain flexibility to support occasional weekend and holiday work when required by customer or project needs.

Qualifications:

- Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering 

- Able to demonstrate a successful career, with previous experience in service, maintenance, or technical role

- Travel: Approximately 50%-85%, primarily North America, with some potential international travel. Ability to work occasional weekends and holidays based on customer and business needs.

- Valid Driver’s License is required (Passport is recommended).

- Working knowledge of MS Office, Excel, Salesforce, CAD software

- Ability to lift 50lbs of equipment, ascend and descend stairs, ladders, don/doff PPE and fall protection, and work in uncomfortable manufacturing conditions

- Proficiency in English communications: writing, speaking, reading 

Company Description:

The spirit of discovery among Fluke Reliability Systems, our drive to innovate and openness to new ideas, has only one goal: to offer our customers the perfect solution, anywhere in the world. FRS offers a broad range of high-quality products, services and training tailored to the needs of maintenance professionals in the areas of alignment systems, condition monitoring and nondestructive testing. In July 2019, Fluke Corporation, a company of the Fortive group, acquired PRUFTECHNIK and combined eMaint and Fluke Connect to create Fluke Reliability Systems. 

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.