Field Care Coordinator - Newport News, Hampton, VA

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Field Care Coordinator is responsible for facilitating, promoting, and advocating for the enrollees’ ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients. Additionally, the care coordinator is responsible for assessing the availability of natural supports such as the enrollee’s representative or family members to ensure the ongoing mental and physical health of those natural supports. The Field Care Coordinator collaborates with the Interdisciplinary Team to coordinate the delivery of comprehensive, efficient, cost-effective patient care. The Field Care Coordinator will be traveling into enrollees’ homes, nursing facilities, Adult Day Health, and Adult Living Facilities (ALF) to conduct in-depth assessments and develop the plan of care. The Field Care Coordinator actively assists enrollees with care transitions in collaboration with the Interdisciplinary Team and the acute or skilled facility staff, and the enrollees and / or the enrollees’ representatives. Field Care Coordinators act as liaison between the Health Plan, the Commonwealth, enrollees, and their families.  Field Care Coordinators follow established professional standards of care, Commonwealth guidelines and policy and procedures.

This is a field-based position with a home-based office that will travel throughout Newport News, Hampton, VA and surrounding areas.

If you are located in commutable distance of the Newport News, and Hampton, VA area, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs 
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines 
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan 
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health 
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission 
• Advocate for members and families as needed to ensure the members’ needs and choices are fully represented and supported by the health care team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Social Work or Human Services (or related field)
• 3+ years of experience in care coordination, behavioral health experience, and/or work in a healthcare environment  
• 3+ years of experience working with members who have medical needs, the elderly, individuals with physical disabilities and / or those who may have communication barriers 
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Access to reliable transportation and valid US driver’s license with the ability to travel within assigned territory to meet with members and providers

Preferred Qualifications:

• Current and unrestricted Licensed Practical Nurse in the state of Virginia
• CCM certification
• Experience working with Medicaid / Medicare population 
• Experience working in team-based care 
• Long term care / geriatric experience 
• Background in Managed Care
• ACM Certification

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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